Helpdesk Consultant

Your Roles .Provide first level contact and resolve customer issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation and closureAll you need to know .Attractive remuneration package Comprehensive benefits (Allowance +...

Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation and closure**** **All you need to know.** - Attractive...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback and...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

Job Title: Helpdesk Consultant (Customer Support)Location: Johor BahruCompany Overview:A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.Job Responsibilities:Act as the first...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Prefer mandarin speaker **Salary**: RM3,800.00 - RM4,000.00 per...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Inform customers about IT products and services. - Walk customers step-by-step through the problem-solving process. - Help with troubleshooting hardware and software. - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team member. Pay: Up to RM3,500.00 per month **Benefits**: - Health...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

About the CompanyOur client is a specialist in Digital Infrastructure - developer, owner, and operator of critical Data Centre environments to leading technology companies, utilizing proprietary design and expertise to engineer solutions that meet the bespoke requirements of some of the world's largest technology companies.We are looking for a Facilities...