IT Helpdesk Support

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support toclients regarding hardware, system and network infrastrature and various IT-related issue. The primaryobjective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, andmaintaining user satisfaction.Education and Experience...

Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation and closure**** **All you need to know.** - Attractive...

IT Helpdesk Support - (1 Pax ) Basic salary: Up to RM3.5K Working hours: 5 days week ( Mon to Thurs 9am to 6.30pm and Fri 9am to 6pm ) Working location: JB IKEA TEBRAU Company Background : IT software - First level support for all IT related concerns - Assisting with the detection and recording of possible Problems - Maintaining accurate hardware and...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

Your Roles .Provide first level contact and resolve customer issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation and closureAll you need to know .Attractive remuneration package Comprehensive benefits (Allowance +...

As a Support Specialist, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and forward looking...

As an Application Support Specialist, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and...

Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...

About the RoleWe're looking for a Service Support Engineer to ensure the smooth operation, monitoring, and support of our traffic management and surveillance systems. This includes CCTV, AI event monitoring, Video Management Systems (VMS), and other traffic-related applications. You'll handle incident escalation, SLA compliance, reporting, and coordinate...

**Responsibilities**: - Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. - Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and...