Service Support Engineer

1 day ago

Johor Bahru, Johor, Malaysia ITMAX SYSTEM BERHAD Full time $40,000 - $60,000 per year

About the Role

We're looking for a Service Support Engineer to ensure the smooth operation, monitoring, and support of our traffic management and surveillance systems. This includes CCTV, AI event monitoring, Video Management Systems (VMS), and other traffic-related applications. You'll handle incident escalation, SLA compliance, reporting, and coordinate with maintenance teams to keep services running seamlessly.

Key Responsibilities

  • Monitor system events and incidents in real time.
  • Report and escalate incidents via the client communication platform.
  • Track and ensure compliance with Service Level Agreements (SLAs).
  • Coordinate maintenance and support with internal teams and clients.
  • Prepare and maintain data records and reports.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Technology Management, or related field.
  • 0–3 years' experience in IT support or IT helpdesk.
  • Basic knowledge of network troubleshooting (IP ping tests, connectivity checks).
  • Familiarity with incident escalation workflows, ticketing systems, dashboards, databases, and reporting tools.
  • Shift work

Why Join Us

  • Opportunity to work with advanced traffic management and AI-driven surveillance systems.
  • Career growth and skill development in a dynamic, technology-driven environment.
  • Collaborative team culture with supportive leadership.

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