Helpdesk Consultant- Johor

i. To receive and log all issues reported from end user with regards to Hospital Information System in the helpdesk system. iv. To escalate unresolved issues at the helpdesk level to the second level support team. v. To keep track of the status of all cases reported. vi. To perform Plan Preventive Maintenance. Pay: RM1,850.00 - RM3,000.00 per...

**Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

Your Roles .Provide first level contact and resolve customer issuesDiagnose and resolve software issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation, and closure All you need to know .Attractive remuneration package...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically Diagnose and resolve software issues Properly escalate unresolved queries to the next level of support Walk customers through problem solving process and advice user on appropriate action Follow up with customers, provide feedback and see problems...

Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

**Company**:LEAD NOW SDN BHD (AcuHealing) We provide Traditional Alternative Therapies to alleviate joints pain, numbness, stroke, diabetes, obesity, hypertension, spinal misalignment, scoliosis, stiff neck, slipped disc, backache, insomnia, and MORE. **Job Requirement**: - Possess at least a Post Graduate Diploma, Bachelor's Degree, in Physiotherapy -...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: RM4,000.00 per month Ability to Commute: - Johor...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Salary**: Up to RM4,000.00 per month **Benefits**: -...

Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members Requirement - Prefer chinese speaker - have knowledge for IT...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersSalary: RM4,000.00 per monthAbility to Commute: Johor Bahru (required)Ability...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersSalary: RM4,000.00 per monthSchedule: Monday to FridaySupplemental pay types:...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersRequirement Prefer mandarin speaker Fresh graduateSalary: RM3, RM4,000.00 per...

Inform customers about IT products and services Walk customers stepbystep through the problemsolving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team membersRequirement Prefer chinese speaker- have knowledge for IT (software &...

Company:LEAD NOW SDN BHD (AcuHealing)We provide Traditional Alternative Therapies to alleviate joints pain, numbness, stroke, diabetes, obesity, hypertension, spinal misalignment, scoliosis, stiff neck, slipped disc, backache, insomnia, and MORE.Job Requirement: Possess at least a Post Graduate Diploma, Bachelor's Degree, in Physiotherapy Female preferred...

Job Responsibilities: Record and manage all issues in IT Service Management (ITSM). Perform 1st level troubleshooting on desktop and basic systems/network issues. Escalate requests/issues to the appropriate resolver group according to SLA. Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA. Ensure...

Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. - Diagnose and resolve software issues - Properly escalate unresolved queries to the next level of support - Walk customers through problem solving process and advice user on appropriate action - Follow up with customers, provide feedback and see...

Familiar with social media and able to answer online enquiries and transform leads into sales, training will be provided. - To follow up with both potential and present customers to close sales. - To attend to walk-in customers and offer healthcare consultation. - To open and maintain customer profile and build lasting relationships with customers. - To keep...

RESPONSIBILITIES: 1. Prepare and conduct customer company business process analysis 2. Provide mapping requirements with software solutions. 3. Provide recommendations for software developments and implementations. 4. Document business requirements, gatherings and issues and updated business process flows. 6. Prepare training material and conduct...

Main Job Tasks and Responsibilities: 1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow...

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback...