Customer Care Consultant

5 months ago


Johor Bahru, Malaysia Agensi Pekerjaan Kingfisher Recruitment Sdn Bhd Full time

Carry the responsibility of a Customer Care Consultant in a healthcare company based in Johor Bahru.
- Provide patient education ie. consultation
- Provide patient care ie. attend to patients’ needs/requests
- Perform selective medical tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor
- Patient registration & appointment scheduling
- Obtain patient feedback/testimonial and manage complaints
- Conduct patient survey
- Administrative eg. consultation/follow-up notes, etc.
- Patient follow-up
- Patient insurance claim
- Surgery planning & scheduling
- Statistics and Reports
- Housekeeping of certain work areas assigned by CM

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift
- Fixed shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Language**:

- Mandarin (required)



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