Customer Care Supervisor

1. Daily briefings and task delegations to staff. 2. Manning guide/manpower planning and monthly work schedule 3. Attendance /overtime/lunch-dinner-break time monitoring. 4. Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations: (request/complains/emergencies/incoming and outgoing phone calls etc.) 5. Ensuring all CCR...

**Company profile**: **We are a leading and reputable insurance organization in Malaysia, with a strong presence in the financial services industry, purpose is to help people get the most out of life by making healthcare affordable and accessible, protecting people’s wealth and growing their assets. If you are passionate about making a positive impact and...

1. Conducting surveys and writing reports based on customer feedback on products and services. 2. Providing customers with clear instructions to resolve issues. 3. Rerouting customer calls to other departments when advanced solutions are needed. 4. Managing orders and ensuring their prompt delivery. 5. Coaching spokespersons and executives in effective...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

1. Conducting surveys and writing reports based on customer feedback on products and services. 2. Providing customers with clear instructions to resolve issues. 3. Rerouting customer calls to other departments when advanced solutions are needed. 4. Managing orders and ensuring their prompt delivery. 5. Coaching spokespersons and executives in effective...

**Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

**Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Mandarin Cantonese Customer Care Customer Service Agent Mandarin or Cantonese Voice Support The Salary would be as below: Basic - RM 3000 KPI - RM 400 6th day allowance -...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: - Assist...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

**Specialist Customer Care** **Salary**:$2,300 to $3,200 (RM7820-RM10880) **Working Hours**:Monday - Friday 06:00 - 19:00 & Sat 8am - 1pm **Location**:Mountbatten Road Summary: To handle all members' related complains and feedback efficiently and effectively. Improve the overall operations and resort quality standards through an effective feedback...

Opportunities work in Singapore. **Responsibilities**: - 1. Attending to inbound calls - 2. Attending to call back requests from customers - 3. Ensure follow up on cases escalated - 4. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction) - 6. Point to point enquiries from customer - 7. Perform simple investigation for...

Support the day-to-day business operations of the retail store - Exhibit animal husbandry knowledge to address customers' requirements regarding the care and well-being of live animals. - Maintain and convey detailed and specialized Pet Care Product knowledge to address customers’ requirements. - Assist and advise customers on their concerns pertaining to...

FEMALE ONLY Diploma & Fresh Graduate Job Scope 1. Taking appointment by call/walkin 2. To check customer survey(website) 3. Do service reminder 4. Do call appointment 5. Attending WhatsApp chat **Job Types**: Full-time, Permanent, Internship, Fresh graduate Contract length: 6 months **Salary**: RM1,163.45 - RM1,600.00 per month **Experience**: -...

The Pet Care Consultant help create awareness with emphasis on the importance of providing proper pet care solutions and in getting the right products into the hands of the Company’s valued customers. Being part of the retail team, you must understand the business objectives and the importance of having the ability to deliver a customer service & shopping...

Carry the responsibility of a Customer Care Consultant in a healthcare company based in Johor Bahru. - Provide patient education ie. consultation - Provide patient care ie. attend to patients’ needs/requests - Perform selective medical tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor - Patient registration & appointment scheduling -...

Drives ambulance to transport patients to and from hospitals - Maintenance of ambulance to ensure in good working condition - Assist in placing patients on stretcher and loads stretcher into ambulance - Provide basic nursing care/service under the guidance of the supervisor - Perform any other duties assigned. - Minimum SPM/STPM qualification with valid PSV...

**ONLY FOR MALAYSIAN** **Customer Service Consultant Job Description** We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our...