Customer Care Officer

FEMALE ONLYDiploma & Fresh GraduateJob ScopeTaking appointment by call/walkinTo check customer survey(website)Do service reminderDo call appointmentAttending WhatsApp chatJob Types: Full-time, Permanent, Internship, Fresh graduateContract length: 6 monthsSalary: RM1, RM1,600.00 per monthExperience:Customer Care Specialist: 1 year (preferred)

Opportunities work in Singapore. **Responsibilities**: - 1. Attending to inbound calls - 2. Attending to call back requests from customers - 3. Ensure follow up on cases escalated - 4. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction) - 6. Point to point enquiries from customer - 7. Perform simple investigation for...

Responsibilities: Managing and implementing customer care strategies, including handling customer inquiries & investigations, resolving complaints, and ensuring customer satisfaction. Developing a deep understanding of the company's products and services to effectively address customer inquiries. Escalating unresolved or complex customer issues to...

**Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Mandarin Cantonese Customer Care Customer Service Agent Mandarin or Cantonese Voice Support The Salary would be as below: Basic - RM 3000 KPI - RM 400 6th day allowance -...

Role:Any OtherTimings:Day Shift (Permanent)Industry:Telecom / ISPProcess:VoiceFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Mandarin Cantonese Customer Care Customer Service Agent Mandarin or Cantonese Voice SupportThe Salary would be as below:Basic - RM 3000KPI - RM 4006th day allowance - RM300Night Shift Allowance - RM300Age requirements:...

1. Conducting surveys and writing reports based on customer feedback on products and services. 2. Providing customers with clear instructions to resolve issues. 3. Rerouting customer calls to other departments when advanced solutions are needed. 4. Managing orders and ensuring their prompt delivery. 5. Coaching spokespersons and executives in effective...

1. Conducting surveys and writing reports based on customer feedback on products and services. 2. Providing customers with clear instructions to resolve issues. 3. Rerouting customer calls to other departments when advanced solutions are needed. 4. Managing orders and ensuring their prompt delivery. 5. Coaching spokespersons and executives in effective...

**Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

1. Conducting surveys and writing reports based on customer feedback on products and services.Providing customers with clear instructions to resolve issues.Rerouting customer calls to other departments when advanced solutions are needed.Managing orders and ensuring their prompt delivery.Coaching spokespersons and executives in effective communication...

1. Daily briefings and task delegations to staff. 2. Manning guide/manpower planning and monthly work schedule 3. Attendance /overtime/lunch-dinner-break time monitoring. 4. Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations: (request/complains/emergencies/incoming and outgoing phone calls etc.) 5. Ensuring all CCR...

1. Daily briefings and task delegations to staff. 2. Manning guide/manpower planning and monthly work schedule 3. Attendance /overtime/lunch-dinner-break time monitoring. 4. Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations: (request/complains/emergencies/incoming and outgoing phone calls etc.) 5. Ensuring all CCR...

1. Daily briefings and task delegations to staff.Manning guide/manpower planning and monthly work scheduleAttendance /overtime/lunch-dinner-break time monitoring.Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations:(request/complains/emergencies/incoming and outgoing phone calls etc.)Ensuring all CCR adhere to the response...

**Responsibilities**: - To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. - Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. - Monitoring and update daily update list for...

**Responsibilities**: - To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. - Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. - Monitoring and update daily update list for...

Carry the responsibility of a Customer Care Consultant in a healthcare company based in Johor Bahru. Provide patient education ie. consultation Provide patient care ie. attend to patients' needs/requests Perform selective medical tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor Patient registration & appointment scheduling Obtain patient...

1. Daily briefings and task delegations to staff.Manning guide/manpower planning and monthly work scheduleAttendance /overtime/lunch-dinner-break time monitoring.Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations:(request/complains/emergencies/incoming and outgoing phone calls etc.)Ensuring all CCR adhere to the response...

**Company profile**: **We are a leading and reputable insurance organization in Malaysia, with a strong presence in the financial services industry, purpose is to help people get the most out of life by making healthcare affordable and accessible, protecting people’s wealth and growing their assets. If you are passionate about making a positive impact and...

**Responsibilities**: - Managing and implementing customer care strategies, including handling customer inquiries & investigations, resolving complaints, and ensuring customer satisfaction. - Developing a deep understanding of the company's products and services to effectively address customer inquiries. - Escalating unresolved or complex customer issues to...

Responsibilities: To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. Monitoring and update daily update list for feedbacks,...

Carry the responsibility of a Customer Care Consultant in a healthcare company based in Johor Bahru. - Provide patient education ie. consultation - Provide patient care ie. attend to patients’ needs/requests - Perform selective medical tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor - Patient registration & appointment scheduling -...