Customer Service Assistant

3 weeks ago

Johor Bahru, Malaysia Hearlife Centre Sdn Bhd Full time

**Job Summary**

**About Us**:
HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia.

HearLIFE Hearing Care Centre offers comprehensive audiological products and services ranging from hearing assessment, counseling, hearing aids fitting, hearing implants mapping and evaluation, to aural rehabilitation and Auditory Verbal Therapy (AVT).

**Opportunity**:
HearLIFE is rapidly growing its customers reach & retail businesses, as well as constantly striving for customer service excellence. A new position as **Customer Service Assistant** is needed for HearLIFE Hearing Care Centre, Johor Bahru Branch.

The most suitable applicants are those with excellent customer service skills, able to keep customer satisfaction at the core of every decision and behavior, accept ownership for effectively solving customer issues, complaints, and inquire, and at the same time proactively learning and improving to meet the ever-changing demand of the industry in relation to customer service excellence.

**Responsibilities and Duties**:
1) Mainly to handle Administrative and Customer Service Tasks at front-desk.

2) Assist the branch office to maintain excellent condition in providing professional services to customers.

3) Assist the branch office to provide excellent support to the business partners.

4) Assist the branch office to ensure the smooth running of its operation systems and Standard Operating Procedures.

5) Assist in-house clinicians at the branch office in the clinical works and procedures.

**Job Requirements**:
1) Utilizes personal and professional skills to promote excellent customer service.
- Effectively communicates with new & existing customers to demonstrate quality service.
- Maintains and supports a service oriented relationship with customers.
- Strives to preserve a professional & positive work environment.
- Create a friendly retail environment for an excellent customer experience.
- Utilizes customer service skills to effectively and efficiently handle telephone calls
- Demonstrates efficiency by handling calls promptly, professionally and determining priority based on the situation.
- Help in-house clinician to arrange for appointment with customers according to their schedules.
- Follow up on schedules and appointments made with the customers.
- Making calls to inform customers about new offers and promotions.

2) Utilizes job knowledge, judgment, and problem solving skills to ensure quality4) Utilizes organization and communications skills to maintain organization efficiencies
- Follows established accounting procedures for billing, documentation, and general customer visits recording.
- Identifies issues which may affect the billing process or customer service and takes appropriate action, including supervisor notification.
- Ensure proper handling of cash transaction with customers.
- Understands and ensure full utilization of company’s customer management program.
- Ensure proper and accurate communication between departments.
- Assist accounts and finance department on customer related issues.
- Assist clinical support department on customer related issues.
- Support any customers related tasks assigned by the management.

**Salary**: RM2,000.00 - RM3,000.00 per month

Supplemental pay types:

- Commission pay
- Performance bonus

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