Customer Service Consultant

3 months ago


Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

**_Responsibility_**
- Deliver fair outcome to our customers and ensure the quality of service in place.
- Actively share customer feedback with internal departments to improve the customer experience.
- Actively respond to the feedback received from social media.
- Work with internal teams to ensure the pre & post service for all products are in place.

**_Requirements_**
- With 1+ years of hands-on experience in the fintech or blockchain industry.
- Ability to articulate issues or problems to internal departments.
- Knowledge of blockchain would be an advantage.
- The ability to communicate in Mandarin would be an advantage.
- Good and positive attitude with a keen interest in learning.



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