Customer Experience Executive

2 weeks ago


Remote, Malaysia Airda Group Sdn Bhd Full time

**SUMMARY**:
You'll manage customer interactions, oversee online marketplaces, contribute to customer-focused marketing campaigns, and conduct insightful market research to understand our customers better.

At our core, we're a **Remote-first team**, meaning you will work with the high flexibility of location and time. Our team members must thrive in independent, self-driven work environments with mínimal micro-management.
**RESPONSIBILITIES**:
**1. Enhance Customer Experience**:

- Address inquiries, concerns, and feedback professionally through various eCommerce sales channels.
- Cultivate positive customer interactions to exceed expectations and maintain high satisfaction levels.

**2. Online Marketplace Management**:

- Optimize the customer experience on platforms like Shopee and Lazada.
- Contribute to successful campaigns by ensuring accurate product listings, monitoring reviews, and engaging with customers for brand loyalty.
- Optimize sales performance on online marketplaces through promotions, campaigns, and related activities.

**3. Support Marketing Campaigns**:

- Collaborate with the marketing team to infuse customer-centric approaches into campaigns.
- Enhance customer engagement, community building, and audience targeting to maximize campaign effectiveness.

**4. Market Research and Insights**:

- Conduct in-depth market research to understand customer preferences and trends.
- Gather and analyze customer insights to guide business decisions and identify improvement opportunities.
**ATTITUDE**:

- **Customer-Centric Focus**: Committed to delivering exceptional customer experiences and building strong relationships.
- **Enthusiastic and Goal-Oriented**:Thrives on challenges and driven by achieving objectives.
- **Independent and Adaptable**:Capable of autonomous work and effective adjustment to changing circumstances.
- **Creative Mindset**:Demonstrates innovative thinking and consistently seeks optimization strategies.
**SKILLS**:

- Excellent interpersonal skills, proficient in spoken and written **English and Malay.**:

- **Experiences managing online marketplaces like Shopee and Lazada**, enhancing customer experiences in the e-commerce landscape.
- Previous involvement in marketing campaigns, particularly customer engagement and community development.
- Proficiency in conducting market research, surveys, and analyzing customer data for meaningful insights.
**❌ NOT FOR YOU, IF YOU**:

- Prioritize personal ideas over team success.
- Depend on close supervision and micro-management for productivity.
- Seek a comfortable, unchallenging work environment.

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Gym membership
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Expected Start Date: 10/01/2023



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