Customer Relationships Manager

2 weeks ago


Kuala Lumpur, Malaysia Platinum Victory Full time

The Customer Relationships Manager is responsible for building good relationship with customers, to execute marketing strategies, create and implement digital campaigns and secure and/or coordinate events for the Food & Beverages outlets.

**Responsibilities**:

- Acquires and builds strong relationships and network with new, existing or regular customers.
- Responsible for executing various online marketing strategies to boost brand awareness, drive traffic, and improve conversions for the outlets.
- Collaborates with the management team to create and implement digital marketing campaigns that effectively target the desired audience.
- Works closely with Sales Department to develop and grow the food & beverage business portfolio.
- To attend and collect customers’ feedback and comment for improvements on food & beverages qualities as well as services.
- Manages customer feedback through efficient follow-up.
- Assists Sales Department to market food & beverages outlets for events.
- Identifies and cultivates new business leads and opportunities, focusing on corporate events.
- Stays aware of market and industry trends.
- Conducts up-selling and negotiation with customers to maximise revenue/profit.
- Plans and implements event/party themes and to promote the ideas to customers.
- Works on any other ad hoc tasks as assigned from time to time.

**Requirements**:

- Minimum Diploma in Hospitality Management, Food & Beverage Services, Marketing or any related field.
- At least 5 years of experience in similar role.
- Customer and goal oriented, independent and a team player.
- Good track records of handling events.
- Ability to work in a fast-paced environment and multitasking.
- Familiar with market and industry trends.
- Must be able to work long hours, on weekend and public holidays when necessary.



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