Back Office

2 weeks ago

Bukit Bintang, Malaysia CXM Direct Full time

**Responsibilities**:

- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Coordinate with risk dept on leverage changing request, or any escalated trading issues
- Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure
- Liaising with technology provider on any complex situation dispute
- Cross checking with PSP on funding issues
- Managing internal ticketing on any feedback or issues arise within the dept
- Performing financial checks on any transaction or transfer within the system
- Collecting appropriate information of any complaint on technical perspective
- l-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.
- Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

**Requirements**:

- A bachelor’s degree in business or related field.
- A minimum of **5 years of experience in business analysis or a related field in Brokerage Back Office.**:

- Exceptional analytical and conceptual thinking skills.
- Advanced technical skills.
- Great attention to minute details, meticulously excellent to numbers and procedures.
- Fundamentally analytical and conceptual thinking skills.
- Experience creating detailed reports and giving presentations.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Experience in a stock-broking business, in either IT or back office operations would be a significant advantage

Pay: From RM5,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Brokerage Back Office: 5 years (required)
- stock-broking business: 2 years (required)

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