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Manager, Entitlements

3 months ago

Kuala Lumpur, Malaysia Royal Bank of Canada Full time

**Job Summary**

Manages RBC's reporting, planning, and compliance functions. Manager with HR responsibility. Typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees.

**PURPOSE**
- To provide RBC clients with timely, accurate and efficient processing of all Entitlement events and associated daily entries and to ensure that the investor/client is notified and/or paid as appropriate.
- To manage Operational risk, financial control, development of the team’s operational capabilities and to optimize operational efficiency.
- To support the Senior Management of Entitlements Operations Malaysia in the continuous development of efficient and effective organization with a high focus on risk mitigation

PRIMARY RESPONSIBILITIES
- Ensure the quality of service delivered is in line with Service Level Agreements (SLA) in place; superior quality, timeliness and cost effective of information delivery to internal and external clients
- Ensure that comprehensive up-to-date operating procedures are maintained and are easily accessible to the processing teams
- Ensure a robust and relevant control framework is deployed within the team to mitigate operational risk
- Ensure Operational Events are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators
- Ensure optimal use of financial/people resources to manage volumes, changes in practice or product development
- Ensure that best practice is shared and implemented across all regional operating units undertaking similar processes
- Effectively use, develop and implement metrics, KPI’s and capacity modeling to better manage the BAU business processes
- Take ownership of all financial risk associated with the day to day processing of your team
- Ensure all client inquiries and concerns are responded to in an accurate, professional and timely manner
- Maintenance of satisfactory internal and external Audit/Regulatory/Risk Ratings and Reviews
- Compliance with Treat Client Fair policy and complaint procedure.
- Effectively manage the relationships between the group and key internal departments to balance service, risk, efficiency and staff well-being; build and maintain external relationships where applicable

Ensure the team delivers satisfactory results in all audit, governance and risk related reviews (internal audit, CICA 5970, IRS QI, RCSA, BCP, etc).

**Job Skills**

Business Process Improvements, Commercial Acumen, Corporate Actions, Customer Service Management, Decision Making, Detail-Oriented, Income Management, People Management, Product Services, Quality Management, Risk Management

**Additional Job Details**

**Address**:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

**City**:
Putrajaya

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-05-28

**Application Deadline**:
2024-06-11

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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