Assistant Outlet Manager

4 weeks ago


Melaka, Malaysia Hilton Full time

Assistant Outlet Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Outlet Manager assists the F&B Manager with the management of the Restaurant, in line with prescribed Hilton policies and procedures.

**What will I be doing?**

As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards:

- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Create an environment where everyone in the department and focus on “creating that special experience” to deliver exceptional customer service.
- Actively seek verbal feedback from customers and team members at each service period.
- Agree on and implement actions to make improvements to customer service.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
- Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
- Have detailed knowledge of all departmental standards, explaining the standards to team members and managers, assessing team members' performance against these standards.
- Ensure that training on departmental standards is regularly conducted in the outlets.
- Monitor standards through regular standards review checks.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc).
- Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
- Understand the situation in other departments and its implication for your own department.
- Planning ahead and ensuring adequate resources are available.
- Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain event and function histories to assist with returning events.
- Establish good communication with the Kitchen team, providing and communicate clear direction to the team.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team.
- Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
- Assist the Outlet Manager with the preparation of events brochures.
- Identify, communicate and act on potential sales leads.
- Create an environment where “everyone sells”.
- Following company's control procedures, controlling costs without compromising standards.
- Analyze and explain any financial variance against plan.
- Set-up and maintain the leave plans for the department.
- Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
- Understand the quantity and quality of people needed to operate the department.
- Assist with carrying out selection interview


  • Outlet Supervisor

    4 weeks ago


    Melaka, Malaysia ZUS Coffee Full time

    **Responsibilities**: - Ensure outlet cleanliness, safety & health (QAQC) - Stocks ordering & management - Customer service - Supervise subordinates - Staff scheduling - Liaise with the outlet manager - Monitor outlet performance - Produce related reports - Adhere to company & outlet SOP - Perform ad hoc tasks/ duties as assigned by management/ outlet...

  • Outlet Supervisor

    4 weeks ago


    Melaka, Malaysia ZUS Coffee Full time

    **Responsibilities**: - Ensure outlet cleanliness, safety & health (QAQC) - Stocks ordering & management - Customer service - Supervise subordinates - Staff scheduling - Liaise with the outlet manager - Monitor outlet performance - Produce related reports - Adhere to company & outlet SOP - Perform ad hoc tasks/ duties as assigned by management/ outlet...

  • Outlet Supervisor

    4 weeks ago


    Melaka, Malaysia Hazukido Full time

    Maintain and oversee the daily operations of outlet for efficient operations. - Establish operational strategies to meet quality and customer service standards. - Maintain the outlet facility clean and safe. - Interview and hire associates for outlet operations. - Schedule orientations and job trainings to outlet associates. - Organize regular meetings to...

  • Outlet Sales Assistant

    24 hours ago


    Melaka, Malaysia TCE Tackles Sdn Bhd - HQ Full time

    Possess car driving license and own transport. - Basic Salary plus Bonus scheme. - Good and Pleasant Personality. **Responsibilities and Duties**: - Provide good customer service to meet customers expectation. - Explain and demonstrate the function of the product. - Set up and arranged displays and demonstration areas to attract the attention of...

  • Retail Assistant

    2 days ago


    Melaka, Malaysia 2 Km Enterprise Full time

    **Requirements**: - No experience required. Training is provided. Fresh graduate are encourage to apply **Responsibilities**: - Stock, checking & distribution item receive to display at selling floor. - Keeping a record of incoming & outgoing shipment. - Ensure overall cleanliness of outlet. - Serving walk in customers and assisting them. - Compliance...


  • Melaka, Malaysia TRAPO MARKETING SDN. BHD Full time

    We are looking for an Account & Admin Assistant who is passionate about keeping the office running smoothly by completing clerical tasks for employees and giving the best service! **Requirements**: - Performance-oriented and a team player. - Self-motivated, good interpersonal, and communication skills. - Ability to multi-task, prioritize, and manage time...

  • Assistant Manager

    2 weeks ago


    Melaka, Malaysia BOTANION SDN BHD Full time

    **ASSISTANT MANAGER / SUPERVISOR (MALE ONLY) : FAST FOOD RESTAURANT (F&B)** Location : Freeport A’Famosa Outlet, Alor Gajah, Melaka Salary : Negotiable Urgently Hiring **REQUIREMENTS** v Male only v Physical mobility as well as mental stamina v Able to work shift, weekends and public holidays v Able to perform routine tasks with minimum...

  • Retail Assistant

    2 weeks ago


    Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

  • Retail Assistant

    7 days ago


    Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

  • Front Office Assistant

    24 hours ago


    Melaka, Malaysia METRASQUARE HOTEL & AMES HOTEL Full time

    The Front Office Assistant responsible to performs check-in/out function for hotel guests, including being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness. **Duties and...


  • Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

  • Retail Assistant

    3 days ago


    Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

  • Retail Assistant

    7 days ago


    Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

  • F&b Manager

    1 week ago


    Melaka, Malaysia MAJESTIC HOTELS & RESORTS SDN BHD Full time

    Restaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment. TRULY UNIQUE EXPERIENCE Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


  • Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

  • Management Trainee

    4 weeks ago


    Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...

  • Management Trainee

    24 hours ago


    Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...


  • Melaka, Malaysia 3S-Talent Search Full time

    Singaporean contemporary coffee chain rooted in the recreation of Nanyang coffee offers a **one-year** structured **Graduate Management Associate Program** specially designed to develop the future leader in you and to develop talented and promising individuals like you. You will be given management responsibility and further training to prepare you higher...


  • Melaka, Malaysia Hatten Asset Management Sdn Bhd Full time

    Assist in leading the Finance Department team and oversee to manage the divisional division of the companies such as Mall, Hospitality and Education. - Assist to lead the Finance Department team, including but not limited to supervision of the staff, performance appraisal, resources planning and etc. - Supervise the accounting team in any issues faced by the...

  • Management Trainee

    24 hours ago


    Melaka, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Provide good customers service to customers - Willing to interacts with customer, answer customer enquiry and build relationship - Cashiering-being responsible for processing cash and card payments - Assist in merchandising product and always maintain complete stock level - Maintain a pleasant shopping environment in outlet by...