Front Office Assistant

5 months ago


Melaka, Malaysia METRASQUARE HOTEL & AMES HOTEL Full time

The Front Office Assistant responsible to performs check-in/out function for hotel guests, including being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness.

**Duties and Responsibilities**:
1. To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.

2. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.

3. To develop a close and harmonious working relationship with housekeeping and all hotel departments.

4. Attend training and meetings as required.

5. To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

6. Have a complete knowledge of hotel policies and procedures.

7. Report health, safety, and security hazards to the assistant manager-front office, and/or manager on duty.

8. Ensure front desk is clean and tidy at all times.

9. To perform check-in, check-out and cashiering for hotel guests.

10. Suggest alternatives to meet customer needs in terms of product features and benefits.

11. Offer information and services where appropriate.

12. Thank customers and invite our guests to return.

13. Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.

14. Complete all shift duties as outlined on shift check list prior to the end of shift.

15. Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.

16. Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.

17. Ensure float is maintained at a constant level as issued by accounting department.

18. Carry out requests as directed by hotel management.

19. Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.

20. Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM1,600.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Office Assistant: 1 year (preferred)


  • Front Office Assistant

    5 months ago


    Melaka, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

  • Front Office Assistant

    5 months ago


    Melaka, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

  • Front Office Assistant

    5 months ago


    Melaka, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...


  • Melaka, Malaysia Philea Resort & Spa Full time

    Knowledge in handling of emergency case in resort/ hotel areas. Knowledge of the administrative procedures of Front Office Department. Knowledge in handling of customer’s complaint and request. Ability to communicate effectively with various levels of employees. Ability to communicate with customer/ guest effectively. Schedule: - Rotational...

  • Front Office Manager

    5 months ago


    Melaka, Malaysia Marriott International, Inc Full time

    **Job Number** 24040506 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Front Office

    4 months ago


    Melaka, Malaysia Hotel Puri, Melaka Full time

    Provide friendly and efficient check in and out service at Hotel Reception. - Providing efficient, friendly and cordial service at the Hotel front desk. - To take on a proactive role by always being at the Hotel Reception counters’ and Lobby ensuring that all hotel policies and instructions implemented are followed throughout. - Basic Cashiering and Credit...

  • Internship Student

    5 months ago


    Melaka, Malaysia Liu Men Hotel Melaka by Preference Full time

    To assist day to day operation in Front Office department. **Job Type**: Internship Contract length: 4 months **Salary**: RM600.00 - RM800.00 per month **Benefits**: - Meal provided Schedule: - Afternoon shift - Day shift - Night shift Supplemental pay types: - Overtime pay

  • Front Office Executive

    5 months ago


    Melaka, Malaysia Philea Resort & Spa Full time

    Ensure the front desk services provided to guests and customers are fulfilling the resort’s quality standard. - Ensure the guest check-in and check-out process is in order and efficient. - Handle the special check-in and check-out procedure for VIP guest and special guest. - Coordinate with Front Office team in assigning room for VIP guest and...

  • Duty Manager

    5 months ago


    Melaka, Malaysia Holiday Inn Melaka Full time

    **What’s the job?** Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. **Requirements**: - At least 2 years' experience as Duty Manager in hotel Front Office - Good command of spoken and written English - Strong skills and experience in Front Office system and procedures. -...


  • Melaka, Malaysia Fenix Inn Sdn Bhd Full time

    Job Description: We are seeking a motivated and enthusiastic individual to join our team as a Front Office Hotel Cum Cashier. In this role, you will be responsible for providing exceptional customer service at the front desk of our hotel while also handling cashier duties. Your primary responsibilities will include greeting and checking in guests, managing...

  • Front Desk Bellman

    5 months ago


    Melaka, Malaysia FALCON PACE SDN BHD Full time

    Bellman / Porter Job Description Bellman / Porter - Greeting arriving guests and retrieving their luggage upon their arrival. - Provide directional assistant towards guests to designated Car Park area or Valet Parking. - Work closely with Security Officer by Coordinate the traffic of vehicles in front of the hotel. - Escorting guests to their rooms,...


  • Melaka, Malaysia FALCON PACE SDN BHD Full time

    Front Desk Cum Reservation Assistant Job Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations -...

  • Hotel Front Desk

    5 months ago


    Melaka, Malaysia MASS GLOBAL HOTELS & RESORTS SDN BHD Full time

    **Job Descriptions**: - Great and welcome visitors, clients, and employees in a professional and friendly manner. - Responsible for all activities relevant to the Front Officer such as performs check in/out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. - Maintain a neat and...

  • Front Office Assistant

    5 months ago


    Melaka, Malaysia Marvelux Sdn Bhd Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. Our company is in hotel industry and our hotel has been operating since 11.11.2011. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level...


  • Melaka, Malaysia Mahkota Medical Centre Sdn Bhd Full time

    **Job Summary** - An Officer is responsible for providing frontline services in areas such as registration, billing and payment collection, liaising with patients and care givers, and providing financial counselling. - S/He may work in various locations such as out-patient, in-patient and 24 hours emergency department. S/He may work in the insurance counter...


  • Melaka, Malaysia Mahkota Medical Centre Sdn Bhd Full time

    **Job Summary** - An Officer is responsible for providing frontline services in areas such as registration, billing and payment collection, liaising with patients and care givers, and providing financial counselling. - S/He may work in various locations such as out-patient, in-patient and 24 hours emergency department. S/He may work in the insurance counter...

  • Security Officer

    5 months ago


    Melaka, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Front Office Assistant

    5 months ago


    Melaka, Malaysia Philea Resort & Spa Full time

    Responsible for the efficient rooming of resort's guests according to the established procedures. - Prepare and maintain records pertinent to the guests stay in the resort. - Maintain and control the room racks and coordinate with other departments. - Perform day-to-day registration activities, cashiering and ensure a good hospitality experience have been...

  • Front Office Assistant

    5 months ago


    Melaka, Malaysia Putra Specialist Hospital (Melaka) Sdn Bhd Full time

    Job description **Requirements**: - SPM or equivalent - Pleasant and good interpersonal personality - Good communication skills and customer-oriented - Able to work in shift and public holiday **Job Descriptions**: - To perform registration, admission, and discharge process - To generate Outpatient Bills (Self-pay and Third-Party Payment patients) - To...

  • Front Office Assistant

    5 months ago


    Melaka, Malaysia Perbadanan Wakaf Nasional Berhad Full time

    Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. Across the street from Puteri Beach on the Malacca Strait, this relaxed hotel is 2 km from Hang Tuah Mausoleum and 7 km from The...