Front Office Manager

4 weeks ago

Melaka, Malaysia Marriott International, Inc Full time

**Job Number** 24040506

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits em

  • Front Office Manager

    2 weeks ago

    Melaka, Malaysia HATTEN PLACE MELAKA Full time

    Supporting, training, and supervising front office staff. - Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. - Handling customer complaints and special requests. - Scheduling staff shifts and managing other HR-related tasks. - Maintaining an orderly appearance throughout the reception area. -...

  • Duty Manager

    3 weeks ago

    Melaka, Malaysia Holiday Inn Melaka Full time

    **What’s the job?** Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. **Requirements**: - At least 2 years' experience as Duty Manager in hotel Front Office - Good command of spoken and written English - Strong skills and experience in Front Office system and procedures. -...

  • Front Office Assistant Manager

    4 days ago

    Melaka, Malaysia HATTEN PLACE MELAKA Full time

    Report for work punctually in a proper and neat attire complete with name tag. - Check rooms of expected VIP arrivals to ensure all is in order. - Overseeing reservation department operation. - To be familiar with all emergency's procedures - (fire, black-out, flood, stalled elevators) and to be able to direct such emergency. - Handle any request for special...

  • Assistant Front Office Manager

    2 weeks ago

    Melaka, Malaysia Philea Resort & Spa Full time

    Knowledge in handling of emergency case in resort/ hotel areas. Knowledge of the administrative procedures of Front Office Department. Knowledge in handling of customer’s complaint and request. Ability to communicate effectively with various levels of employees. Ability to communicate with customer/ guest effectively. Schedule: - Rotational...

  • Front Office

    2 weeks ago

    Melaka, Malaysia sms retreat sdn bhd Full time

    **Hotel Front Desk Responsibilities**: - Checking guests in and out. - Receiving and managing reservations made online and telephonically. - Verifying guests' payment methods during check-in. - Assigning rooms to guests and informing them of any specials offered by the hotel. - Organizing transport services for guests at their request - Providing guests...

  • Assistant Front Office Manager

    2 weeks ago

    Melaka, Malaysia HATTEN PLACE MELAKA Full time

    Report for work punctually in a proper and neat attire complete with name tag. - Check rooms of expected VIP arrivals to ensure all is in order. - Overseeing reservation department operation. - To be familiar with all emergencies procedures - (fire, black-out, flood, stalled elevators) and to be able to direct such emergency. - Handle any request for special...

  • Front Office

    3 weeks ago

    Melaka, Malaysia sms retreat sdn bhd Full time

    kerja dihadapan front office, pengurusan di duyong dream **Salary**: RM1,500.00 - RM2,297.03 per month **Benefits**: - Health insurance Supplemental pay types: - Overtime pay Expected Start Date: 03/20/2024

  • Front Office Assistant

    3 weeks ago

    Melaka, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

  • Front Office Assistant

    2 weeks ago

    Melaka, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

  • Front Office Assistant

    3 weeks ago

    Melaka, Malaysia SGI VACATION CLUB BERHAD Full time

    We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

  • Front Office Assistant

    3 weeks ago

    Melaka, Malaysia METRASQUARE HOTEL & AMES HOTEL Full time

    The Front Office Assistant responsible to performs check-in/out function for hotel guests, including being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness. **Duties and...

  • Front Office Executive

    2 weeks ago

    Melaka, Malaysia Philea Resort & Spa Full time

    Ensure the front desk services provided to guests and customers are fulfilling the resort’s quality standard. - Ensure the guest check-in and check-out process is in order and efficient. - Handle the special check-in and check-out procedure for VIP guest and special guest. - Coordinate with Front Office team in assigning room for VIP guest and...

  • Front Office Executive

    3 weeks ago

    Melaka, Malaysia D Loft Hotel Full time

    Front Office Job Description: 1. Greet guests and provide them with superb customer service. 2. Ensure the front desk is neat, presentable, and equipped with all necessary. 3. Answering all incoming-call. 4.Redirect phone call to the appropriate department and take down the message. 6. Responsible for the guest check-in & check out and payment collection. 7....

  • Front Office

    4 weeks ago

    Melaka, Malaysia Hotel Puri, Melaka Full time

    Provide friendly and efficient check in and out service at Hotel Reception. - Providing efficient, friendly and cordial service at the Hotel front desk. - To take on a proactive role by always being at the Hotel Reception counters’ and Lobby ensuring that all hotel policies and instructions implemented are followed throughout. - Basic Cashiering and Credit...

  • Front Office- Operations

    2 weeks ago

    Melaka, Malaysia NS GLOBAL MANAGEMENT SDN BHD Full time

    We are seeking an experienced and detail-oriented Front Office Operations to join our team. **Responsibilities**: - **Guest Check-In/Check-Out**: Welcoming guests upon arrival, managing check-in/check-out processes, and ensuring accurate billing. - **Guest Services**: Addressing guest inquiries, providing information about hotel amenities, local...

  • Internship Student

    3 weeks ago

    Melaka, Malaysia Liu Men Hotel Melaka by Preference Full time

    To assist day to day operation in Front Office department. **Job Type**: Internship Contract length: 4 months **Salary**: RM600.00 - RM800.00 per month **Benefits**: - Meal provided Schedule: - Afternoon shift - Day shift - Night shift Supplemental pay types: - Overtime pay

  • Front Office Hotel Cashier

    4 days ago

    Melaka, Malaysia Fenix Inn Sdn Bhd Full time

    Job Description: We are seeking a motivated and enthusiastic individual to join our team as a Front Office Hotel Cum Cashier. In this role, you will be responsible for providing exceptional customer service at the front desk of our hotel while also handling cashier duties. Your primary responsibilities will include greeting and checking in guests, managing...

  • Front Desk Bellman

    2 weeks ago

    Melaka, Malaysia FALCON PACE SDN BHD Full time

    Bellman / Porter Job Description Bellman / Porter - Greeting arriving guests and retrieving their luggage upon their arrival. - Provide directional assistant towards guests to designated Car Park area or Valet Parking. - Work closely with Security Officer by Coordinate the traffic of vehicles in front of the hotel. - Escorting guests to their rooms,...

  • Hotel Front Desk

    2 weeks ago

    Melaka, Malaysia MASS GLOBAL HOTELS & RESORTS SDN BHD Full time

    **Job Descriptions**: - Great and welcome visitors, clients, and employees in a professional and friendly manner. - Responsible for all activities relevant to the Front Officer such as performs check in/out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. - Maintain a neat and...

  • Front Desk Bellman

    3 weeks ago

    Melaka, Malaysia The Pines Melaka Full time

    Bellman / Porter Job Description - Greeting arriving guests and retrieving their luggage upon their arrival. - Provide directional assistant towards guests to designated Car Park area or Valet Parking. - Work closely with Security Officer by Coordinate the traffic of vehicles in front of the hotel. - Escorting guests to their rooms, explaining the room...