Front Office

4 weeks ago


Melaka, Malaysia Hotel Puri, Melaka Full time

Provide friendly and efficient check in and out service at Hotel Reception.
- Providing efficient, friendly and cordial service at the Hotel front desk.
- To take on a proactive role by always being at the Hotel Reception counters’ and Lobby ensuring that all hotel policies and instructions implemented are followed throughout.
- Basic Cashiering and Credit Card Handling.
- To Take phone enquiries and internet hotel room reservations.
- Closing the guest's accounts at the time of check out.
- Any other duties that may be assigned by superior from time to time.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking off rooms for reservations.
- Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange.
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Perform other related duties as required.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM1,600.00 - RM1,700.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal allowance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Front Office: 1 year (preferred)

**Language**:

- Chinese, English and Malay (required)

Ability to Commute:

- Melaka City (required)

Ability to Relocate:

- Melaka City: Relocate before starting work (required)


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