Front Office Hotel Cashier
7 months ago
Job Description:
We are seeking a motivated and enthusiastic individual to join our team as a Front Office Hotel Cum Cashier. In this role, you will be responsible for providing exceptional customer service at the front desk of our hotel while also handling cashier duties. Your primary responsibilities will include greeting and checking in guests, managing reservations, answering inquiries about hotel services, processing payments, and ensuring guest satisfaction throughout their stay.
Key Responsibilities:
- Greet guests and efficiently handle check-in and check-out procedures.
Assist guests with inquiries and provide information about hotel facilities and services.
- Handle cash and credit card transactions accurately and securely.
- Maintain a neat and organized front desk area, gift shop shelves and display areas
- Resolve guest issues and concerns promptly and effectively.
- Uphold hotel policies and procedures to ensure guest safety and comfort.
- Welcome and assist customers in the gift shop, providing information about merchandise and promotions.
- Process transactions accurately and efficiently using cash registers or POS systems.
- Monitor and replenish merchandise to ensure availability for customers.
- Assist in receiving and stocking inventory shipments.
- Collaborate with hotel staff to promote special packages or events related to the gift shop.
Qualifications:
- Previous experience in hospitality or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail in cash handling and inventory management.
- Familiarity with POS systems, hotel management software and basic computer skills.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
- High school diploma or equivalent; additional certification in hospitality is a plus.
**Job Details**
**JOB INFO & REQUIREMENT**
- Contract Type- Full-time- Job Type- Non-Executive- Experience Level- < 1 year- Job Categories- Tourism/Hotels- Minimum Education Required- High school diploma or equivalent; additional certification in hospitality is a plus.- Language Required- English, Bahasa Malaysia, Mandarin/Cantonese- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- Motorcycle**SALARY & OTHER BENEFITS**
- Salary
**RM 1,500 to RM 1,700 per month
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