Guest Relation Officer

To assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. Embrace Swiss-Belhotel International’s Passion & Professionalism - Embrace GRAND - Be Proud to work for GRAND & SBI - Be willing and open to learn - Change mindset...

* With Experience in Customer Service especially in Hotel industry - Accurately make and confirm reservations with walk-in, over the phone and online booking guests - Provide exceptional friendly, courteous, and patient customer service - Answering calls with accurate rates, activities, promotions & etc - Assist with completing daily opening and closing...

Handling guest complaints and other related problem and records on the logbook. - Answer guest inquires, handle complaints and attend to the need of the guest. - Balancing the accounts from day shift. - Managing front desk activity and handling guest check-ins and check-outs - Ensuring customer satisfaction by scheduling wake-up-calls and other concierge...

Handling guest complaints and other related problem and records on the logbook. - Answer guest inquires, handle complaints and attend to the need of the guest. - Balancing the accounts from day shift. - Managing front desk activity and handling guest check-ins and check-outs - Ensuring customer satisfaction by scheduling wake-up-calls and other concierge...

**Job Number** 24040506 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

**Job Number** 24092316 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

* Basic Salary from RM1800 to RM2300 - Shift of 12 hours/shift, Morning, Night & Mid Shift - Night shift allowance - Review Award - Quarterly attendance allowance - Medical bonus - Performance bonus **Responsibilities**: 1. Ensure personal grooming abide by hotel standard and professionalism 2. Ensure hotel policies are well embedded in mind 3. Ensure Check...

We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

Making menu recommendations, answering questions and sharing additional information with restaurant patrons - Providing excellent wait service to ensure satisfaction - Greet and escort customers to their tables - Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) - Prepare tables by setting...

We are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company. **Responsibilities**: - Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys...

The Front Office Assistant responsible to performs check-in/out function for hotel guests, including being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness. **Duties and...

Provide friendly and efficient check in and out service at Hotel Reception. - Providing efficient, friendly and cordial service at the Hotel front desk. - To take on a proactive role by always being at the Hotel Reception counters’ and Lobby ensuring that all hotel policies and instructions implemented are followed throughout. - Basic Cashiering and Credit...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

**Hotel Front Desk Responsibilities**: - Checking guests in and out. - Receiving and managing reservations made online and telephonically. - Verifying guests' payment methods during check-in. - Assigning rooms to guests and informing them of any specials offered by the hotel. - Organizing transport services for guests at their request - Providing guests...

We are seeking an experienced and detail-oriented Front Office Operations to join our team. **Responsibilities**: - **Guest Check-In/Check-Out**: Welcoming guests upon arrival, managing check-in/check-out processes, and ensuring accurate billing. - **Guest Services**: Addressing guest inquiries, providing information about hotel amenities, local...

Ensure the front desk services provided to guests and customers are fulfilling the resort’s quality standard. - Ensure the guest check-in and check-out process is in order and efficient. - Handle the special check-in and check-out procedure for VIP guest and special guest. - Coordinate with Front Office team in assigning room for VIP guest and...

Supporting, training, and supervising front office staff. - Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. - Handling customer complaints and special requests. - Scheduling staff shifts and managing other HR-related tasks. - Maintaining an orderly appearance throughout the reception area. -...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...