Guest Service Assistant

4 weeks ago


Melaka, Malaysia ROSA HOTEL SDN BHD Full time

Making menu recommendations, answering questions and sharing additional information with restaurant patrons - Providing excellent wait service to ensure satisfaction - Greet and escort customers to their tables - Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) - Prepare tables by setting up linens, silverware and glasses - Inform customers about the day’s specials - Offer menu recommendations upon request - Up-sell additional products when appropriate - Taking customer orders and delivering food and beverages - Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization. - Handling guest complaints and other related problem and records on the logbook. - Answer guest inquires, handle complaints and attend to the need of the guest. - Any other ad-hoc task assigned by management.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


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