IT Technical Support Analyst
4 weeks ago
Responds to user raised incidents concerning hardware, software and network technology support 24x7x365.
- Participates in all activities related to technical support which includes, but is not limited to, researching technical issues, resolving technical issues, managing 3rd party technology support vendors.
- Executes to service level agreements identified by the business units..
- Escalates complex issues to more experienced IT staff.
- Configures and deploys enterprise hardware, software and network systems provided by the IT function.
- Designs, develops, analyzes, documents, maintains, administers and/or supports enterprise hardware, software and network systems.
- Indentifies and implements related process improvements and automations.
- Applies systems analysis techniques and consults with users to develop network, hardware, software and/or system functional requirements specifications
- Assists the broader IT team in implementing and supporting enterprise technology solutions through all phases of the development lifecycle.
- Leads small to mid-size projects and/or serves as technical project resource on larger projects.
**Salary**: RM3,000.00 - RM5,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Senai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- management: 2 years (preferred)
- Computer Science: 2 years (preferred)
License/Certification:
- Licenses (preferred)
-
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