Process Analyst

5 months ago


Petaling Jaya, Malaysia Startek Malaysia Full time

_**We need your help to**:_
- Working with internal / external stakeholders to discuss areas of focus and improvement within the business.
- Gathering and processing data to identify process performance areas.
- Designing workflow and process strategies to improve business performance.
- Creating and presenting process reports.
- Overseeing the implementation of agreed action plan/process workflows.
- Monitoring the efficacy of updated workflows.
- Staying up to date with the latest business practices and technologies.
- **Your superpower will be**:_
- **Analytical Skills**: Ability to analyse data, understand trends, and make data-driven decisions.
- **Problem-Solving Skills**: Ability to identify and resolve problems efficiently.
- **Communication Skills**: Excellent written and verbal communication skills are essential for interacting with various stakeholders.
- **Interpersonal Skills**: Ability to work well with others and facilitate team processes.
- **Attention to Detail**: Ensuring accuracy in all tasks and paying attention to all the minutest details.
- **Critical Thinking**: Ability to think critically and innovatively.
- **Business Process Improvement Knowledge**: Advanced knowledge of business process improvement techniques.
- **Understanding of Business Functions**: Advanced understanding of business functions, workflows, and processes.
- **Skills Requirement**:_
- 2+ years’ experience as a process analyst, quality analyst.
- Proven portfolio of completed improvement projects of complex business.
- Quality six-sigma, COPC certified.
- **The Perks**:_
- Support to get low cost accommodation, nearby to office / walking distance
- Railway station (Ara Damansara LRT station) at walking distance
- Company shuttle van provided
- Domestic airport (Subang Airport), Shopping malls, Gym facilities, Cinema, Hospital & clinics, Restaurants nearby the vicinity
- Medical Insurance provided (Extended to spouse & children below 18 years old), Dental benefit to employee

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 3 years (preferred)



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