IT Business Analyst

4 days ago


Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

As IT Business Analyst, work closely with multiple internal users (business & technical) includes vendors to drive go-to-market solution/product on leads & recommendation area.

Passionate in latest technology relate to leads & recommendation and explore new ways to bring in innovation.

Good in business awareness, ability to provide challenging opportunities to contribute strategic direction how we should drive solution.

What are you accountable for?

Business Analyst
- Elicit, clarify and capture business requirements. Discuss use cases covering service life cycle, user journey, business processes and rules.
- Engage solution architects and domain technical leads (DTLs) to discuss end to end solution, and revert to business on the feasibility assessment. Review IA from DTLs to ensure requirement scope meets business requirement include effort, cost and timelines.
- Conduct the final solution playback with the stakeholder for alignment and understanding of the expected deliverables scope.
- Initiate CAPEX or OPEX draw down and PR/PO to partners for delivery.
- Manage project delivery to ensure timeline and deliverables meet the planned milestones.
- Ensure mapping of business requirements to user acceptance scenarios and criteria.
- Work with quality assurance team (TQA) to identify test scenarios required to validate the scope of the enhancements, and prioritize test scenario coverage.
- Plan and manage rollout activities including consolidating rollout plan from DTLs and present change for approval to the change approval team (CAB).
- Plan & manage release management with the respective stakeholder & presenting changes to Change Approval Board.
- Coordinate and manage post production verification by business stakeholders.
- Operational Readiness - Coordinate, communicate and ensure the organization (IT Support, CS Support, Business) is ready.

Innovation
- Exploring & sharing the latest technology stack, online documentation or other vendor solution with squad to know conceptual how thing is build.
- Building new innovation idea to drive continuous improvement on leads & recommendation’s business driver into next level.
- Drive the experimental POC to evaluate how thing works and growing it into the actual actionable / production solution that fit the business need.

Collaboration
- Practice Agile Methodologies
- Desire for collaboration, communication and continuous improvement.
- Helping people make informed business decision by providing relevant information.
- Participated Scrum ceremonies.

What do you need to have for this role?
- Bachelor’s Degree. Specialised in: Information Technology, Computer Science, Actuarial Science
- Business analysis, design & gathering techniques.
- Problem Solving and Critical Thinking.
- Collaboration.
- Past experience hands-on any leads or campaign automation system will be added advantage.
- Familiar with SQL for query.
- Competent knowledge on the use Microsoft products (TEAMs, Words, Excel, Powerpoint & Outlook)

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.


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