Admin and Customer Relationship Management
3 weeks ago
JOB DESCRIPTION:
- Identify customers’ issues and pre-emptive measures to ensure achieving customer satisfaction and service excellent
- Planning the running of vacant possession and management of customers’ experience.
- Coordinating defects rectification works to ensure all defects are rectified in timely and satisfactory manner
- Acknowledging and resolving owners’ complaints, providing helpful information, answering questions, and responding to complaints / defect.
- Provide defects related reports to management weekly and as and when required.
- Upkeep and maintain all unsold units
- Perform general administrative & clerical duties;
- Liaise with external vendors and service providers to ensure smooth departmental operations. Including obtaining quotations comparisons, obtaining necessary approvals and execution on site
- Submit invoices, monitor payment and reconcile on all SMD related expenses
- Develop and maintain a filing system.
- Update and maintain office policies and procedures.
- Organize and schedule appointments.
- Assist in all authorities’ licenses submissions
- Assist in sales & marketing activities
- Assist the team in daily operation
- Complete any ad hoc tasks assigned by the superior.
REQUIRED SKILLS AND QUALIFICATIONS
- Fluent in Bahasa Malaysia & English
- Excel in MS Office (MS Word, MS Excel and MS PowerPoint, in particular)
- Good Interpersonal Skills
- Independent
**Job Types**: Full-time, Part-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job
Contract length: 12 months
Pay: RM2,000.00 - RM3,500.00 per month
Expected hours: 40 per week
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)
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