Client Servicing Manager

4 weeks ago


Bayan Lepas, Malaysia JOBBUILDER Full time

**What will you deliver?**
- Be the key figure for driving revenue and margin growth within your customer

accounts, which means meeting and exceeding all business measures such as EBIT

and working capital.
- Develop and deliver Key Account Management Plans to improve short-term and long[1]term EBIT and working capital.
- Own, monitor and drive customer’s service agreements to meet and exceed

contractual performance KPIs such as cost savings obligations.
- Be accountable for the smooth daily operations and updated selling prices associated

with your customers.
- Be the ‘change agent’ who drives margin improvement projects and commercial

outcomes for your customer accounts.
- Monitor programs, analyse data and trends, hold regular service performance and

business reviews, and initiate improvements for the customer accounts.
- Identify and secure new opportunities within your customer accounts.
- Partner with the internal teams to ensure world class customer service is achieved and

your team always represents the Vallen brand to the highest level.
- Ensure compliance with Vallen’s sales policies and procedures.
- Create an environment that encourages and rewards teamwork and collaboration, both

internally and externally.

**Requirements**:

- Bachelor’s degree in Business Administration, Supply Chain Management or related

discipline
- Proven track record of key account management, providing outstanding supply chain

consultation and customer service to customers
- Ability to think strategically and communicate effectively with all levels of management
- Ability to influence across teams, creating effective internal business partnerships
- Ability to effectively manage multiple projects and work effectively under deadlines
- Understanding of financial concepts such as EBIT and working capital

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Supply chain management: 3 years (preferred)
- Client Servicing: 2 years (preferred)

**Language**:

- English (preferred)



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