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Client Servicing Manager
6 days ago
**What will you deliver?**
- Be the key figure for driving revenue and margin growth within your customer
accounts, which means meeting and exceeding all business measures such as EBIT
and working capital.
- Develop and deliver Key Account Management Plans to improve short-term and long[1]term EBIT and working capital.
- Own, monitor and drive customer’s service agreements to meet and exceed
contractual performance KPIs such as cost savings obligations.
- Be accountable for the smooth daily operations and updated selling prices associated
with your customers.
- Be the ‘change agent’ who drives margin improvement projects and commercial
outcomes for your customer accounts.
- Monitor programs, analyse data and trends, hold regular service performance and
business reviews, and initiate improvements for the customer accounts.
- Identify and secure new opportunities within your customer accounts.
- Partner with the internal teams to ensure world class customer service is achieved and
your team always represents the Vallen brand to the highest level.
- Ensure compliance with Vallen’s sales policies and procedures.
- Create an environment that encourages and rewards teamwork and collaboration, both
internally and externally.
**Requirements**:
- Bachelor’s degree in Business Administration, Supply Chain Management or related
discipline
- Proven track record of key account management, providing outstanding supply chain
consultation and customer service to customers
- Ability to think strategically and communicate effectively with all levels of management
- Ability to influence across teams, creating effective internal business partnerships
- Ability to effectively manage multiple projects and work effectively under deadlines
- Understanding of financial concepts such as EBIT and working capital
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM6,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Supply chain management: 3 years (preferred)
- Client Servicing: 2 years (preferred)
**Language**:
- English (preferred)
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