Guest Service Associate

4 weeks ago


Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

PURPOSE

To attend to all telecommunications of guests from inside and outside the hotel.

DUTIES & RESPONSIBILITIES
- To report for duty punctually in complete uniform with well grooming and name tag at all times.
- To operate the switchboard in accordance with the department’s operational standards.
- To answer telephone calls promptly, clearly and in a utmost friendly manner. Never let the caller to ring more than three times.
- To take message for guests and to ensure that the messages are correctly and promptly delivered to the rooms according to the department’s operational standards.
- To be conversant of all hotel activities, services and layout of the hotel.
- To record and update all house-use phone calls made by the hotel’s personnel.
- To handle and record all wake-up calls requests and ensuring that the guests get the wake-up calls on time.
- To ensure that accurate telephone charges are billed for calls made by guests.
- To have on hand all emergency numbers for example like nearest police station, fire bridge, ambulance, etc.
- To be familiar with the hotel’s security, fire and safety procedures.
- To ensure that all VIP guest in-house are updated on the VIP board and their calls are to be answered promptly and efficiently.
- To check the lost posting folio in every shift.

**Job Types**: Full-time, Permanent

Pay: RM1,750.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)



  • Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

    PURPOSE To attend to all telecommunications of guests from inside and outside the hotel. DUTIES & RESPONSIBILITIES - To report for duty punctually in complete uniform with well grooming and name tag at all times. - To operate the switchboard in accordance with the department’s operational standards. - To answer telephone calls promptly, clearly and in a...


  • Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...


  • Kuala Lumpur, Malaysia RECRUIT ADVANCE SDN BHD Full time

    **POSITION : CREW PHOTOGRAHPER / GUEST ASSOCIATES** **JOB SKOP: Mengambil gambar pengunjung Memproses gambar, pembayaran dan memastikan pelanggan berpuas hati dengan gambar yang diterima melalui APPS STORIBOX. Ada pengalaman dalam bidang Customer Service (sekurang-kurangnya 6 bulan) Boleh Bercakap / Memahami & menulis dalam Bahasa Inggeris ...


  • Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

    PURPOSE To attend to all telecommunications of guests from inside and outside the hotel. DUTIES & RESPONSIBILITIES - To report for duty punctually in complete uniform with well grooming and name tag at all times. - To operate the switchboard in accordance with the department’s operational standards. - To answer telephone calls promptly, clearly and in a...

  • Guest Service Agent

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...


  • Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    **RESPONSIBILITIES**: - Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. - To maintain all guest ledger accounts on a current basis. - To provide change and other miscellaneous services for guest staying or using the resort's facilities and check-out departing guests. - Responsible to checking billing...


  • Kuala Lumpur, Malaysia IBIS KUALA LUMPUR CITY CENTRE Full time

    **Job Description**: - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently...

  • Guest Service Manager

    1 month ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23142978 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the...

  • Guest Service Officer

    1 month ago


    Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

  • F&b Service Associate

    4 weeks ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Guest Service Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Guest Service Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time

    Represents the hotel to the guest throughout all stages of the guest's stay. Determine the guest's reservation status and identifies how long the guest will stay. Help the guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking...


  • Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events. **Salary**: RM2,100.00 - RM2,400.00 per month **Benefits**: - Dental insurance - Health insurance -...

  • Guest Service Agent

    7 days ago


    Kuala Lumpur, Malaysia Mercure Kuala Lumpur Shaw Parade Full time

    **Job Description**: The GSA reports directly to and be guided during her / his shift by the Duty Manager. The GSA will be the coordinator of the activity and would ensure the proper work of the guest relation operations. The GSA will participate actively in the Front Office activity. His/her mission is to reach the best satisfaction from all the guests...

  • Guest Relation Host

    4 weeks ago


    Kuala Lumpur, Malaysia Cushman & Wakefield Full time

    **Job Title** Guest Relation Host **Job Description Summary** The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a...


  • Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** 24065045 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Service Agent

    1 month ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Guest Ambassador

    1 month ago


    Kuala Lumpur, Malaysia Tamu Hotel & Suites Kuala Lumpur Full time

    The Guest Ambassador will be responsible to provide an excellent and consistent level of service to your customers, to contribute to the smooth and efficient running of the Reception within the Rooms Division. Welcome the guests and to assist them with hotel show around. Attentive and focused on providing efficient service and meaningful experiences to the...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24015463 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure...