IT Operations Manager
6 months ago
Job Scope
Work closely with Head of Operations in day to day management activities and IT operationsLead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activitiesInfluence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise issue/risk where delivery is at risk or progress is un-satisfactoryPro-actively work with Head Operations and the team on Infrastructure Tech Refresh activities.Pro-actively identify improvement opportunities either in process, solution and propose improvement plan based on the IT Outsourcing Contract with the clientResponsible for getting services delivered to clientsEnsure SLAs are met based on the IT Outsourcing Contract with the clientMonitor and report on service performance and discuss the results with the clientPrepare Service Improvement Plan if needed for operational improvementsKeeping clients satisfied with the company's services through managing projects, fixing any reliability issues with the team and managing client expectationsEnsure that the delivery processes are efficient and cost effective and streamline them if necessaryContribute to remediation plan and continuous improvement of the service deliveryDrive Audit compliance activities to ensure audit requirement are met.Overseeing teams deployment activities for monitoring, maintenance, and support of enterprise IT solutions including current and future systemsKeep up-to-date with the most recent technologies and advising on what new technological solutions and their implementation will meet business and systems requirementsEnsure confidentiality and reliability of corporate data, proprietary information, and intellectual propertyManage external vendors performance and service delivery (consultant/consulting company and hardware support vendors) POSITION DESCRIPTION - IT Operation Manager - 2 -Lead, train, guide, coach, motivate, monitor and appraise departmental staff to develop and maintain a dynamic and accountable team.Make recommendations for improving controls and practices to reduce risks related to information security with Head of OperationsParticipate in review and analysis of security products and services and make recommendations based on policies, ISO/IEC 27001 and security best practicesAddress audit findings and analysis of cybersecurity incident with the team and Head of OperationsParticipate in Incident Management, Major Incident, Change Management & Problem Management activities.
Job Requirement
Minimum Experience: 10 Years in Information Technology environments
Specific Race
NA
Additional Notes
Typically has minimum of 5 years of IT delivery and client experience in a structured project management culture environment. Familiarity with multiple types of domains, Linux and Windows servers and associated operating systems and Data Center resources provisioning and experience with network infrastructure technologies.
**Job Types**: Full-time, Permanent
Pay: RM10,000.00 - RM14,000.00 per month
Supplemental pay types:
- Performance bonus
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