Spclst, Investors Exp

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Support the squad with identifying required alignments and timelines with key CoEs/SP and Support Functions
- Design, develop, and test digital engagement platforms to allow customers to perform investments simply and quickly
- Ensure seamless CX for hand-off to non-digital channels (Investment specialists, RMs) if necessary
- Continually seek improvement in TAT for investment processes (onboarding, portfolio management, withdrawal)

**Key Responsibilities**:

- Engage with key stakeholders across stages of the value chain to understand process and address roadblocks on the way of efficient and effective service delivery
- Identify potential risk and policy/governance roadblocks
- Provide risk based feasibility input to squad
- Map current and future state business processes
- Coordinate with related points of contacts in CoEs and Support Centers and communicates changes
- Together with "Business Analyst" document process specific changes and requirements for each squad deliverable
- Bring knowledge and provide guidance of specific set of business and operational processes to the team/junior member

**Key Capabilities**
- Understand customer journey across all stages
- Ethnographic research to understand customer pain points
- Develop & run training for/ Collaborate & coordinate with sales teams
- Design features across multiple tech platforms
- Develop and execute UAT
- Define compliance requirements
- Review and improve all processes

**BAU Activities**

System & Process
- Implement existing system & process enhancement/update to meet regulatory requirements, i.e. to raise implementation approval, document process/ system change, communication, manage pilot test and production verification (if needed), example: update occupation code in host for BNM reporting, add in CRS/FATCA field in host etc
- Perform feasibility study with vendor and IT, raise approval for budget sourcing and business case, manage and perform UAT, production verification, communication, training, process manual & documentation and results monitoring
- Diagnose and address 1st level issues raised by users. Coordinate resolution with vendor/IT if unable to resolve at business level. Communicate and execute resolution for the users
- Work closely with IT on System/hardware management and maintenance, i.e. system and hardware upgrade testing, deployment & communication to the ground
- Ad-hoc manage and execute Bank/Group Initiatives, i.e. provide business/ functional requirements, RFI/RFP evaluations, business case, process design review and impact analysis, perform UAT & sign off, training, production verification, documentation etc. Example: DCP (Internet Banking/Mobile Banking, CCRIS, GST/SST, FATCA, e-Invoicing etc
- Requirements

**Requirements**:
Bachelor Degree -.

1. Well knowledge and experience in the relevant domain, e.g. process/system enhancement initiative, project management etc

2. Good understanding of key bank processes

3. Business financials and planning knowledge

4. Good problem solving and analytical skills

5. Good written and verbal communication skills
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards