Front Office Assistant

4 weeks ago


Port Dickson, Malaysia MAINS HOTEL SDN BHD Full time

Front Office Assistance (FOA) should be looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests:
- 1) Provide courteous and efficient service and if possible, to comply with each and every request.
2) Greet all guests in a courteous and friendly manner.
3) Maintain guest records and other Front Office records. To check the arrival file which require special request like baby cot,extra bed or fruit basket.
4) Sell accommodation in such a manner as to maximise revenue and occupancy. To upselling.
5) Assign rooms for arriving guests.Special attention is given to repeat guests and with special requests.
6) Check-in guests according to the procedure.
7) Check-out guests according to the procedure.
8) Handles room keys according to the procedure.
9) Take room reservations at the counter or on the telephone & to update/follow up all the reservations (OTA/FIT/GIT).
10) Work closely with others department. Especially Housekeeping department. To inform for any special request.
11) Prepare welcome folders and relevant material for FIT guests and groups arrival.
12) Handle mail,messages,packages,flowers,gift and other items for guests.
13) Report to the Front Office Supervisor or Head Department of guests' complaints immediately.
14) However,should handle minor ones so as not to delay the guests at the counter.
15) Provide information of the city/country to the guest. The Port Dickson & Negeri Sembilan street map guide and General information are the key counter.
16) Attends meetings and training programmes.
17) Maintain cleanliness of the front & back work areas.
18) Reads Log Book and Notice Board for the latest news and follows up.
19) Responsible for the cash float,also responsible for any cash shortage/unsettled accounts (shortage) due to their negligence.
20) All credits letters received are to be acted upon and filed accordingly.
21) To file and distribute reports and statistic reports accordingly.
22) To work in close harmony with all Front Office staff as well as related department.
23) Pass complete instructions to his/her colleagues before leaving duty.
24) To make sure all posting for FIT/GIT to be correct & to double check.
25) Report any potential health and safety hazards to the Head Department.
26) To make sure all guest settles bill upon departure.
27) Receive & hold in safe custody, all cash payment made by guest till the account is rendered.
28) Liaison with management when VIPs and other special requests are processed.
29) Ensure Hotel policies and procedures are adhered to at all times. Standards of personal appearance,hygiene,uniform and name tag as outlined in the staff handbook.
30) To record all follow-ups or information in the log book for the next shift to take over. All comments should be read and initiated. If the folllow-ups has been done status of it should be highlighted.
Klana Beach Resort Port Dickson merupakan satu-satunya hotel dibawah kelolaan Majlis Agama Islam Negeri Sembilan yang berkonsepkan cakerawala dan patuh syariah.

Hotel berhadapan pantai Teluk Kemang ini mempunyai 85 bilik yang berkonsepkan cakerawala memandangkan lokasinya berkongsi dengan Balai Cerap Teluk Kemang.

Hotel ini juga menyediakan fasiliti lengkap seperti wifi bekelajuan tinggi, 3 buah kolam renang dengan pengasingan kolam lelaki dan perempuan dan juga pelantar pejalan kaki di tepian laut untuk tetamu menikmati angin laut.

Kelana Coffee House merupakan restoran yang menghidangkan juadah melayu berkualiti tinggi dan terjamin halal sumbernya. Dengan harga yang amat berpatutan, Kelana Coffee House sering menjadi pilihan warga Port Dickson bagi menikmati hidangan buffet mahupun ala carte dengan citarasa melayu.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



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