IT Business Analyst

1 week ago


Damansara Utama, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

Our Client is an IT solutions & services provider specializing in Connectivity & Communications solutions (network, security, VOIP, IPPBX, SIP services) and Management Tools (IT service management and customer engagement solutions). In line with their rapid business expansion plans, they are looking for a Junior Product Engineer to join their IT Service Management (ITSM) Business Solutions team that is responsible for designing, implementing, and maintaining ITSM system for their clients. In this role, you will work closely with clients to understand their business needs and design solutions that meet those needs using industry standard ITSM system.

Training will be provided for this role. However, the successful applicant must be able to display strong technical foundation knowledge & excellent English communication skills.

**Compulsory experience**

**Training will be provided for this role. However, the successful applicant must be able to display strong technical foundation knowledge & excellent English communication skills.**

**What You Will Do**
- Collaborate with internal teams and clients to gather, analyze, and document clients’ requirements for the ITSM system implementation.
- Review, analyze and document ITSM processes and mapped out clients’ IT operation process escalation flow.
- Design, configure and customize ITSM system to meet the specific needs of each client.
- Integrate ITSM system with other component and systems, internally (incident management and change management), or externally (3rd party monitoring solution and omnichannel communication platform).
- Perform data migration from existing ITSM system to the new ITSM system including data collection, transformation, ingestion, and validation.
- Support and collaborate with other project team members throughout the implementation and support lifecycle, including development, testing and production cut-over phase, and document and maintain ITSM system configurations, process flows, procedures, and other needed documentation.
- Provide ongoing support to clients, including troubleshooting and problem resolution. Providing training and guidance to internal teams and clients on ITSM system, processes, and best practices.

**What You Need**:

- Bachelor's degree in Computer Science, Information Technology, or technical related field.
- Good foundational IT knowledge with ability to do basic coding in any technical language.
- Ideally having a strong understanding of ITIL framework and best practices with experience with ITSM tools such as Freshservice, ServiceNow, Remedy, or similar.
- Excellent written and verbal communication skills in English as this role will be involved in both local & global communications.
- Experience in project management and ability to manage multiple tasks and priorities is a plus.

**Job Types**: Permanent, Fresh graduate

**Salary**: Up to RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Damansara Utama: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)



  • Damansara Utama, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Preparation of various deliverables to support the financial reporting needs, including collection, compilation, consolidation, and the preparation of supplementary financial analysis for management and other stakeholders. - Support the unit’s financial shaping and forecasting processes of month end and Step 4. - Provide data analysis to verify/validate...

  • Campaign Data Analyst

    2 weeks ago


    Damansara Utama, Malaysia Synkd Full time

    Synkd, is a new digital ecosystem that aims to help consumers and businesses digitally transform especially small businesses. We also empower consumers to control ALL data being held on them like no other platform. Please sign up to Synkd for free by visiting synkd.life and have a play. Synkd also counts over 4500 direct premium publishers, Global...

  • Finance Analyst

    2 weeks ago


    Damansara Utama, Malaysia Jaya Employment Full time

    Location : Damansara Industry : Public Listed Holding (Manufacturing) Skills : 8 years experience in Public Listed, **Experience in budget, cashflows, Profit & Loss and balance sheet of Business Unit, Mandarin needed** **Requirements**: - Bachelor’s Degree in accounting. - Minimum 5 to 8 years of relevant working experience preferably in public listed...


  • Damansara Utama, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

    Job Description: **Roles and Responsibilities**: - Drive strategic operational programs/initiatives across departments at the direction of the Management Leader such as ISO9001, ISO45001. - Be responsible for program quality, adoption, compliance throughout the process. - Report overall program status to management on regular and ad-hoc basis. - Evaluate...

  • Business Analyst

    3 weeks ago


    Kota Damansara, Malaysia Reeracoen Malaysia Full time

    **Job Function**: General affair, Custmer support/service, Purchase/Procurement, Import & Export, Resercher, Web Marketing, BOI, Technical Support, Business Development, Event Planning/Managemen, Analyst/Economist/Stratagist, Management, Business/Corporate Planning, Product Development/Marketing, Public Relations/IR, Legal/Patent, Advertisemnet/Promotion,...


  • Kota Damansara, Malaysia Starvision Information Technology Sdn Bhd Full time

    **Responsibilities**: - Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements. - Structuring and prioritising business requirements and communicating plans with stakeholders for review and approval. - Collaborating with Business Analysts, Project Leads and IT team to resolve issues and...


  • Ara Damansara, Malaysia Double Dot PLT Full time

    As a Business Operations Analyst Intern, you will play a pivotal role in our day-to-day operations. Engage in market research to uncover new business opportunities and contribute to strategic decision-making. This internship is a unique opportunity to blend your academic knowledge with hands-on experience. **Key Responsibilities**: - Conduct market...


  • Damansara Utama, Malaysia Morison LC PLT Full time

    **Responsibilities**: - Update and maintain accurate accounting entries in the accounting system. - Ensure all transactions are recorded accurately and on a timely basis. - To assist in account transactions, checking, verification, and follow-up. - Handle data entry for all account transactions including accounts receivable (AR), accounts payable (AP) &...

  • Business Analyst

    3 weeks ago


    Bandar Utama, Malaysia Metabond Group Full time

    Your main tasks will include performing detailed requirements analysis, drafting key papers (whitepapers), documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. - Creating innovative value for...


  • Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. The team are specialists in financial audit and compliance and support...

  • Business Analyst

    3 weeks ago


    Kota Damansara, Malaysia amIT global solutions Full time

    **RESPONSIBILITIES** - Data Governance - Be an expert on processes that feed data sources & understand impacts of changes to data structures and inputs - Data Architecture - Synchronize and navigate internal systems to bring insights out of data - Client Interaction - Manage expectations and accurate deliverables for external stakeholders - Accuracy &...

  • Business Analyst

    2 weeks ago


    Kota Damansara, Malaysia Carsome Sdn Bhd Full time

    **About You** **Your Day to Day** **Data Management**: - Collaborate with stakeholders to gather and analyze data-related requirements. - Identify and rectify data quality issues to ensure accuracy and reliability. - Develop dashboards and reports for key performance indicators (KPIs). - Analyze trends and patterns in data to provide valuable insights for...

  • Analyst, Strategy

    2 weeks ago


    Kota Damansara, Malaysia Loob Holding Sdn Bhd Full time

    1. Execute projects including but not limited to M&A, JV and special projects with tangible value creation/synergy realisation contributing towards the Company’s strategic direction 2. Drive end-to-end strategic initiatives - conceptualization, presenting ideas to senior management, develop, implement, and monitor execution plans, conducting performance...

  • Business Lead

    2 weeks ago


    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. Global Business Services (GBS) is the heart of the AZ Finance function....

  • Master Data Analyst

    1 week ago


    Mutiara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    The Analyst - Master Data manages activities relating to master data maintenance and ensure compliance of control procedures on the maintenance of master data. - Maintains (creates, amends, inactivates and/or deletes) the master data integrity in all ERP systems and/or banking systems or portals based on approved master data change requests received and in...


  • Kota Damansara, Malaysia AstraZeneca Full time

    **Job Description**: AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace...

  • Business Analyst

    2 weeks ago


    Kota Damansara, Malaysia AstraZeneca Full time

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. We are trusted partners who are connected and integrated across the...

  • Admin Support

    1 week ago


    Kota Damansara, Malaysia IT Solution Sdn BHd Full time

    **Admin Support** Working Days : 5 days Location :Damansara Intan Nature of Business :IT Solution Provider **Responsibilities**: - Managing an established customer base; renewal records with update into database. - Handle small to large size opportunities and maintain relationship with customers/partners. - Working closely with Channel Sales / PM to...

  • Accounts Exe

    2 weeks ago


    Kota Damansara, Malaysia IT Solution Sdn Bhd Full time

    This position will be supporting the supervisor in the area of AR & GL. This role will also be required to work with the various departments in the Company. Title : Accounts Exe Location: Kota Damansara Working Days : 5 days Nature Of business : Established IT Solution provider **Responsibilities**: - Responsible for the full spectrum of the Accounts...

  • Finance Controller

    1 week ago


    Kota Damansara, Malaysia IT solution Sdn Bhd Full time

    **Title : Finance Controller** Location : Kota Damansara Working Days : 5 days Nature of Business : Established Listed IT solution Company Job Responsibilities: - Oversee the finance department & reporting to CFO Review and ensure group financial statements, group consolidation & quarterly announcement to ensure they are prepared accurately and in...