Online Sales Assistant

2 months ago

Kuala Lumpur, Malaysia Sellection Sdn Bhd Full time

Sellection earned an 8-figure sales revenue in Year 2021 and are excited to grow to 9-figure revenue by 2023.

Sellection is looking to expand our team for further exponential growth

Sellection believes in providing an exciting career journey for the team who are committed to grow together with the company. We are committed to providing training and development programs, and to sustain a culture of growth mindset to the entire staff.

**Why work at Sellection?**
- Career growth, technical, sales and leadership training provided
- High energy environment
- EPF + SOCSO, medical
- Weekly meal treat

**Job Summary: Act as primary point of contact for online and mail order customers for both Sellection & Raffida.**
- Reply and engage with comments on social media.
- Serve potential buyers by answering questions and providing information.
- Contact potential buyers to make a sale.
- Record sales and update payments made by customers.
- Operate a computer system to record online sales.
- Ensure no queries and messages from customers are not answered within the SLA.
- Identify non-routine customer enquiries and escalate as appropriate.
- Assist with shop opening/closing procedures and till cover when required.
- Handling complaints or forwarding serious issues to the manager on duty.
- Promoting our online portal and our products

**Requirements**:

- 1-2 years of working experience in the customer service
- Required language(s): Bahasa Malaysia, English
- Education & Experience : SPM or Diploma
- Disciplined and Courteous
- Asset : Customer service experience in online retail such as replying to WhatsApp and other social media platforms
- Friendly and easy going personality
- Skills and ability to understand and learn computer system
- Required Skill(s): Fluency in social media outlets, Facebook, Instagram,Tiktok, Whatsapp Microsoft Excel, Data Management, Interpersonal skills, Communication skills, Customer service

**Salary**: From RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you able to work on the weekends, PH and stay back for work ?

**Experience**:

- Customer service: 1 year (required)

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