Operation Associate

6 months ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

**About the Team**:

- The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices. Browse our Business Development and Partnerships team openings to see how you can make an impact with us.- Ensure that we provide quality end-to-end e-commerce services to our customers, which includes shop management and inventory planning
- Work with Supplier Managers to ensure shop mechanics and decorations are professionally maintained and all customer requests are handled timely and accurately
- Responsible for the submission of purchase orders and liaising with warehouse to ensure stock replenishment is timely and accurately
- Responsible for ensuring that customers comply with payment schedules and reconciling payment disputes and discrepancies
- Involved in the User Acceptance Testing (UAT) of new softwares to assess the suitability of systems for adoption to improve work efficiency
- Understand internal data structure and data sources to assist in data pulling to facilitate data analysis needed to improve workflow and make informed decision
- Facilitate the training of new team members by ensuring product knowledge and technical know-how are done professionally
- Provide professional and dedicated service to our Fulfill by Shopee partners to ensure good warehousing and last-mile standards

**Requirements**:

- A Bachelor’s degree or diploma in any related discipline with 1 to 2 years of experience in an operational role or related fields within the e-commerce or retail industry is a plus
- Adaptable, open-minded, and comfortable working with ambiguity and change. Able to manage multiple projects with competing priorities simultaneously
- Able to break down and explain technical knowledge simply to stakeholders verbally or in writing
- Proficiency with Microsoft Excel is a must
- Proficiency in SQL (intermediate) preferred, able to pull backend data from the system
- Conversational in both English and Mandarin is a plus
- Good time management with the ability to work independently
- Meticulous and has an eye for details


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