Waitress (Service Crew)

1 week ago

Kuala Lumpur, Malaysia Gaia Eats Sdn Bhd Full time

**Position: Waitress**
**Location: Ampang**

**Job brief**

We are looking for a skilled Waitress to take orders and deliver food and beverages to our customers. The right Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.

If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a Team Player and be able to effectively communicate with Kitchen Staff to make sure orders are accurate and delivered promptly.

Keep in mind that Waitress duties may require working in shifts and/or during weekends and holidays.

Ultimately, it is the duty of our front crew to provide an excellent overall dining experience for our guests.

**Responsibilities**
- Greet and escort customers to their tables
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests

**Requirements and skills**
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system (POS)
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- High school diploma or G.E.D. equivalent.food safety training is a plus

**Perks & Benefits**:

- Training Provided
- Additional Incentives
- Career Growth Opportunities
- Uniform Provided
- Free Duty Meal
- EPF, SOCSO & EIS
- 5-Day Shift
- Staff Discount
- Fitness Benefits
- Friendly and Calm Atmosphere

Gaia Eats is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Gaia Eats and be part of a team that values excellence and outstanding guest service. We look forward to welcoming you

**Job Types**: Full-time, Permanent, Fresh graduate, Student job

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Service Crew: 1 year (preferred)

**Location**:

- Kuala Lumpur (preferred)

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