Sales Coordinator

4 weeks ago


Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.
- Maintains complete and supported records of all Sales Agreements, Contracts, and Quotations for the hotel
- Issuing invoices.
- Promote awareness of the Hotel and brand image internally and externally via e-blast (e.g., brochures, promotional materials).
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Responding to and coordinating all internal meeting requests with 24 hours
- To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by superior.
- Ensure on efficient tracking system of all events into GSR
- Up-keep of a client and agents database - updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract
- Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.
- Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department.
- Maintain lists / order stock of brochures
- To liaise at all times with all team members and work as a team to reach targets set by the management
- To encourage repeat business by networking with current clients.
- Follow all company policies and procedures.
- Ensure personal appearance is clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Answer telephones using appropriate company standards and etiquette.
- Develop and maintain positive working relationships with other team members.
- To undertake any other job assignment given by the superior

A

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Coordinator: 1 year (preferred)



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