Regional Claims Quality Assurance Officer

2 weeks ago

Kuala Lumpur, Malaysia Chubb INA Holdings Inc. Full time

Job Requirements

This role works collaboratively with business partners to ensure compliance with COG Best Practices, claims guidelines, processes and country specific guidelines. Continuously improves the technical quality and operational performance of the claims product, measuring compliance through the use of file reviews. Supports the delivery and roll out of Best Practices and the QA process, leading training sessions throughout APAC. Facilitates calibration of QA process within the claims teams through re-reviews, training and feedback. Partners with various levels of internal and external claims management to analyse and communicate findings, recommend solutions, and assist in the development of meaningful action plans.

This position works closely with country Claims teams and Regional Lines of Business Claims Leaders. Partners with various levels of internal and external claims management to analyse and communicate findings, recommend solutions, and assist in the development of meaningful action plans.

**Responsibilities**:
Policy, Process and Procedures - Assists in the development and enhancement of COG Best Practice Guidelines. Technical Performance - Conducts Claim Technical Quality Reviews across multiple lines of business and languages of:

- COG Line of Business / Countries / Offices
- Third Party Administrators
- Claim Vendors & Suppliers
- Claims Operational Controls Reviews will be across multiple lines of business and languages. Leads the review and analysis of claims risks to ensure compliance with claims quality review policies and procedures, Chubb standards, and industry best practice. Prepare detailed working papers that evidence work performed, issues discovered and recommendations for improvement. Communicates claims expectations and ensure best practices are understood and implemented to ensure appropriate performance. Delivers training to managers throughout APAC on the audit process including the QA system and the calibration process to support QA quality. Continuously collaborates with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling. Facilitates, supports, and measures the execution of action plans. Provides consultation and advice to the claims teams to ensure the prompt and effective delivery of action plans. Leads or actively participates in training claim handlers on technical claims content. Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Vendors, Accounts, Legal & Compliance etc.).

Work Experience

**Knowledge & Experience**:
**Desired Qualifications**:
Minimum 5 - 8 years of working experience in technical claims handling in insurance companies.
Degree / Diploma in Business, Insurance or Law preferred.
Flexibility to work within multiple time zones.
Ability to participate in on-site reviews involving international travel of consecutive 2 weeks each quarter.
Ability to learn and navigate claim systems effectively.
Ability to demonstrate high degree of credibility and influence among stakeholders supported.
Ability to analyze training needs and situations to determine if performance can be improved through training.
Excellent communication skills. Good personality.

  • Manager, Quality Assurance

    3 days ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

  • Quality assurance

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...

  • Quality assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

  • Quality Assurance Executive

    3 days ago

    Kuala Lumpur, Malaysia TENBEX ENGINEERING SDN BHD Full time

    **Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

  • Manager, Quality Assurance

    3 days ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

  • Quality Assurance Specialist

    1 month ago

    Kuala Lumpur, Malaysia Glints Full time

    **Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...

  • Claims & Reconciliation Executive - Logistics

    1 month ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Quality Assurance Executive

    1 month ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...

  • Manager, Technical

    7 days ago

    Kuala Lumpur, Malaysia The Institute of Internal Auditors Malaysia Full time

    JOB DESCRIPTION Role in Technical and Advisory: 1. Technical Manager in providing technical input aligned with IPPF Standards and relating to Governance, Risk Management and Controls to technical engagements. 2. Educational Development Products management. Role in Quality Assurance: 1. Quality Assurance Manager in executing external quality assessment review...

  • Quality Assurance Intern

    4 weeks ago

    Kuala Lumpur, Malaysia Shopee Full time

    Department Operations- LevelInternship- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Claim Handling Officer

    4 weeks ago

    Kuala Lumpur, Malaysia HR FIRST Sdn Bhd Full time

    Position: Claim Handling Officer/ Operations Support Contract Duration: 6 months Office loocation: Menara Prudential TRX Description - Adhering to the claim’s workflow in relation to Accident and Hospitalization claims procedure. - Assess and provide justifiable claims according to policy terms and conditions, within the department benchmark, turnaround...

  • Quality Assurance Executive

    4 weeks ago

    Kuala Langat, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Quality Assurance Executive** Location: Nestle Distribution Centre,Sijangkang Company: Nestlé Manufacturing (M) Sdn. Bhd. Full-time Bachelor’s Degree in Food Science or any other relevant discipline At least 2 year of relevant experience **Position Summary** Leads a small team to ensure microbiological/chemical/sensory...

  • IT Quality Assurance

    6 days ago

    Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    Job Summary As a QA consultant, you are responsible to perform any required software testing to ensure systems are functioning as per documented requirements. **Responsibilities**: Perform functional tests (System Integration Test, User Acceptance Test, Automation Test) Validate features/functionality of the system as per documented business...

  • Executive, Claim

    3 days ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Pbtb Assistant Manager, Claims

    7 days ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Software Quality Assurance Manager

    1 month ago

    Kuala Lumpur, Malaysia Electronic Arts Full time

    EA SPORTS FC Building on an incredible 30 year foundation, we're redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences, bringing a global community of football fans closer to The World's Game. Together, we're taking the largest football club in the world to new heights – and this is just the beginning! With more...

  • Software Quality Assurance Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Electronic Arts Full time

    EA SPORTS FCBuilding on an incredible 30 year foundation, we're redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences, bringing a global community of football fans closer to The World's Game. Together, we're taking the largest football club in the world to new heights – and this is just the beginningWith more...

  • Quality Assurance Executive

    4 weeks ago

    Kuala Langat, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot (Quality Assurance Executive)** Location: Sijangkang, Selangor Company: Nestlé Manufacturing (M) Sdn Bhd Permanent - Full Time Bachelor’s Degree in Supply Chain/ Logistics or any relevant studies. A minimum of 3 years’ experience in FMCG or warehouse operation in Quality Assurance. **Position Summary** Joining Nestlé means...

  • Junior Executive Quality Assurance

    4 days ago

    Kuala Lumpur, Malaysia PST Travel Services Sdn Bhd Full time

    **GENERAL DESCRIPTION** As a Junior Executive in Quality Assurance, you will be responsible for monitoring and assessing the performance of our customer service representatives to ensure adherence to quality standards and best practices. Your primary objective will be to maintain and improve the overall quality of customer interactions, thereby enhancing...

  • Claims Assessor

    1 month ago

    Kuala Lumpur, Malaysia Zurich Insurance Full time

    Job Summary- To handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.- Job Accountabilities - Key Accountabilities- Document claims file by...