Technician

5 days ago


Shah Alam, Malaysia Enersys Full time

EnerSys is a leading power and energy solutions provider for the Information and Communications Technology (ICT) industry. Our products help power the necessities of modern wired and wireless communication infrastructure, including wireless cell sites, 5G small cells, Internet of Things (IoT), and switching centers. Our portfolio includes renewable energy products, DC and AC power systems, power distribution systems, and energy storage in the form of industrial batteries, employing advanced lithium electrochemistry technologies.

As power conversion and power management experts, we provide solutions to our customers’ challenges and problems. From individual modules to full turn-key system solutions, we provide our customers with the advice and support needed at all level of the organization. We cherish the integral relationship critical to success of our clients who range from Mobile Network Operators to major telecom and cable providers to data center operators.

EnerSys is truly a Global Company, with over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. EnerSys is the power/full solution with sales and service locations throughout the world. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

**Job Purpose**:
**Essential Duties and Responsibilities**:

- Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment
- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
- Operates material handling equipment per OSHA requirements
- Maintains a safe, orderly, and clean working environment
- Maintains records of performance reports
- Interacts with all levels of people, both inside and outside the company
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Provides the highest quality of service possible in order to assure customer satisfaction
- Generates substantial annual revenues
- Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Completes compliance and job-specific training
- Replaces defective parts, reassembles and repairs batteries and related equipment; Installs new equipment at customer's facility to ensure full functionality according to specifications
- Provides on-site technical assistance to help troubleshoot and repair equipment
- Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
- Is directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment

**Qualifications**:
**Minimum Qualifications**:

- Above 2 years of previous customer service experience in field support
- Basic knowledge of Microsoft Office and the Internet
- Basic mechanical aptitude
- Previous experience working with hand and power tools
- Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
- Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Able to solve simple equations
- Experience should be substantively in the Electrical related field
- High School Diploma or equivalent
**Preferred Qualifications**:

- A basic electrical understanding
- The use of test equipment and reading schematics
- Hands-on job experience
- Experience should be substantively in the Electrical related field where applicable

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/M/F/Vets/Disabled

EEO is the Law

EEO is the Law Supplement

Pay Transparency Nondiscrimination



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