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Process Analyst
4 weeks ago
**Company Description**
Our client is a leading insurer acknowledged as an innovative provider of services and solutions.
**Responsibilities**
- Define workflows and assist in the designing of SOP’s for new business initiatives.
- Collaborate with stakeholders to identify areas where businesses can improve processes and workflows.
- Advice business and management on change in staff levels to support the new processes.
- Collaborate with business analysts to identify how new system enhancements affect current workflows and assist business to vest such new workflows in their documentation and processes.
- Collaborate with business to define metrics according to which improvements can be measured.
- Create and present process reports for client approval.
- Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.
- Staying up to date with the latest business practices and technologies. Collect and document of business requirements for project and process improvement/automation efforts.
- Maintain a complete understanding of and adheres to all IT policies and processes in collaboration with business uses.
**Must have**
- Worked in MNCs, large corporates, complex projects.
**Good to have.**
- Insurance experience
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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