Customer Service Executive
1 week ago
**Role**:Customer Service Analyst
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Mandarin Cantonese Customer Service Agent Mandarin or Cantonese Voice Support Fluent both Cantonese and English
- Qualification: Completed with SPM, UEC, ICGSE certificate
Language: Mandarin, Cantonese & English
- Job Description:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Training Period : 1 month
Basic Salary (RM)
** Traditional Mandarin & English**: 3,000
**_Mandarin, Cantonese & English r_**: 2,100
Key Performance Indicator (KPI)
- 400
Night Shift Allowance
- 300
Overtime
- If require
Working days
- 6
Shuttle service provided
- Yes
Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift - 24 Hours
(Compulsory working on Public Holidays and Weekends)
Interview mode
- Walk in
Attraction: 1 month Accommodation Provided For Outstation
- Upon request, with 6-month(s) services bond
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