Event Ambassador
3 weeks ago
Posted- 14-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Communications/Public Relations, Facilities Management- Location(s)- Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia**Job Summary**Essential Duties and Responsibilities**
- Answer all incoming calls and handle inquiries whenever possible.
- Provide prompt response to guest/client's request (no longer than 24 hours)
- Introduction of space and ushering of guests to their respective event spots.
- Monitoring visitor/space logbook.
- F&B hospitality services.
- Ensure signages are constantly being updated.
- Keep the population active and engaged with the introduction of community / networking events on a regular basis.
- Coordination of event calendars.
- Coordinate pre-event, event day, post-event. This include provide appropriate advice and support of the event requirement.
- Coordinate event research, publicity/promotions, space planning, set up, troubleshooting, debrief reports.
- Other duties may be assigned.
- We’d love to see demonstrated experience in a front-of-house capacity, whether it be from a corporate, events or hospitality environment. We don’t want to be prescriptive on what you’ve done, but we would like to see some evidence that you’re:
- A genuine "people-person", who is natural with meeting and engaging diverse clients and visitors.
- Passionate for serving others with an interest in creating community.
- Diligent with following processes
- Committed to closing-the-loop on requests.
- Confident in responding to a range of inquiries or complaints.
**Education and Experience**
- Diploma or Degree in Event Management / Marketing or relevant field required.
- Minimum of two years of experience in Event Management.
- Experienced dealing with vendors.
- Hands on with basic AV skills.
- Good English communication skills.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to effectively present information to an internal department and/or large groups of employees.
- Basic skills with Microsoft Office Outlook.
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