Analyst, IT Service Operations
6 days ago
IT Service Operations Analyst
Join us as a IT Service Operations Analyst on our Information Technology team in Cyberjaya to do the best work of your career and make a profound social impact.
What you’ll achieve
You will:
- Provide global network support for user and monitoring Incident and resolve issues within SLA- Provide support for LAN/WAN, DNS, DHCP, SDWAN, Load balancers, Wireless Controller, AP, Application slowness issue, Network connectivity issues and Data Center maintenance activity and have good knowledge in STP, LAN Switching, HSRP, BGP, OSPF, MPLS, CISCO IOS command
- Lead discussion with Product team on automation and collaborate in project
- Perform analysis of repetitive critical device failure issue, top hitter and drive for permanent solution
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 2 to 3 years of experience in network support and project implementation
- Must have network troubleshooting skills - Core, Distribution, access switch, router, firewall, security, Load Balance, DNS, DHCP.
- Knowledge in SMARTS, Netbrain, Netsout, SDWAN, Zabbix, EoTS, CISCO and Dell switches, BlueCat and F5 Load balancer is added advantage.
- Must be able to work shift (24 X 7 - 12-hour shift)Desirable Requirements
- Bachelor’s degree in Computer Science / IT or equivalent.
- Network troubleshooting skill in complex environment, able to use all available monitoring tool and proactively resolve issues
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
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