Customer Service Officer

3 weeks ago


Kuala Lumpur, Malaysia Matchlink SDN BHD Full time

Job Descriptions:

- Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Maintain the accuracy of all data and verify the same for all customer services.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend training to improve knowledge and performance level.

**Job Type**: Contract
Contract length: 3 months

Pay: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)

Expected Start Date: 05/20/2024



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