Trainer
5 months ago
**Responsibilities**:
- Ensure timely resolution of escalated disputes within designated timelines.
- Generate weekly project assessments highlighting key error drivers and updates.
- Deliver weekly analyses based on assessment outcomes.
- Conduct refresher training sessions focusing on quality improvement and updates.
- Lead new workflow projects and oversee New Hire Classes and cross-training.
- Participate in planning performance management initiatives and execute related training activities.
- Conduct real-time audits and side-by-side sessions with analysts.
- Develop training materials based on needs analysis and attend client-related training syncs.
- Review and provide feedback on updated client training materials.
- Stay abreast of project trends and tool enhancements.
- Track training rollout completion and facilitate culture deck training.
- Onboard and support new/junior trainers.
- Represent the training team in local business reviews.
- Generate weekly training performance reports and ensure training consistency through trainer observations.
- Lead training meetings to address team needs and review weekly training activities.
- Assist the site training lead in conducting coaching sessions with trainers.
- Provide monthly Training Needs Analysis with initiatives and recommendations.
**Requirements**:
- Bachelor's degree with 2-4 years of training experience.
- Strong verbal and written communication skills.
- Effective decision-making and organizational abilities.
- Capability to present complex information to diverse audiences.
- Demonstrated mastery of the entire training cycle.
- Familiarity with various training methods, tools, and techniques, both traditional and modern.
**Job Types**: Full-time, Permanent
**Salary**: From RM2,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your notice period?
**Experience**:
- trainer: 2 years (required)
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