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Innovations Manager
4 weeks ago
Qualifications:
**Requirements**:
- Experience in driving/ participation in driving large transformation and innovative scalable solutions within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams
- Minimum of 4-5 years of experience in leading Business Excellence, Innovation, Transformation in Business Process Outsourcing
- Patience, understanding and resilience when managing complex situations and competing priorities
- Bachelor's degree from recognized university
- Data visualization experience to provide insights and able to succinctly articulate value
- Experience with designing experiments, tools and measures, establishing hypotheses and leading projects from end to end
**Preferred Requirements**
- Experience in Innovating & delivering value in the Trust & Safety / Ecommerce MOD & CS / Risk Ops / Payments CE space
- Experience in tool development and deployment in the above space
- Experienced and certified in Six Sigma - Green Belt / Black Belt Methodology, PMP certification
- Excellent communication and client management skills, presentation abilities and stakeholder management
- Proven ability to work independently
- Ability to be flexible and work creatively and analytically in a problem-solving environment
- Creative thinking/innovative mind-set
- Project delivery - timeline and milestone management, Stakeholder relationship management
- Ability to engage senior client management on offerings, emerging issues in focus
- Demonstrated ability to interface with multiple levels of management
**Responsibilities**:
**Responsibilities**:
- Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global Payment (Risk Ops & CCO) verticals
- Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP
- Enhance User experience in the E-Commerce and Global Payments space by continuously improving on products that are serviced
- Identifying Automation opportunities that can be implemented with full stakeholder buy-in
- Creating an ongoing pipeline of ideas in the dynamic space of Trust & Safety and Global Payments, delivering value for the clients
- Proactively identify opportunities, solve problems, and guide operational excellence, site transformational efforts to implementation
- Develop and provide statistical analysis utilizing control charts to assess process capability
- Actively drive the development and sharing of best practices, lessons learnt in cross process team improvements
- Provide LEAN and 6-sigma expertise in problem solving; identify and lead projects with teams
- Coach, mentor, and work with all colleagues in the execution of multiple projects simultaneously
- Continuously challenge the status-quo by encouraging innovation and calculated risk taking
- Serve as a process team SME for Innovation; conduct workshop in instilling the culture of ideation, innovation, and transformation
- Monitor Process performance to determine key opportunity areas to continuously improve performance
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