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IT Infrastructure Technical Support

5 months ago

Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Desired Competencies (Technical/Behavioral Competency)**
- Have experience with full administrator access rights in managing Active Directory (Azure/On-prem) and M365 (E3 & E5 License)
- Support existing backend infrastructure including Active Directory domain & M365 portal as administrator
- M365 products (Word/ Excel/ PowerPoint/ Outlook/ SharePoint/ Teams/ Exchange)
- Microsoft Intune
- Zscaler ZIA and ZPA
- Office Wi-Fi (AP/WLC)
- AIP, WIP and SaaS
- Provide Technical advisory to all IT Infrastructure enquiries from Local Its
- Provide end-user IT support to selected countries
- Prepare and analyze statistics on server, network utilization and availability (Monitoring).
- Maintain the necessary security controls over desktops, server, storage, network and software
- Have experience in ITSM and familiar with its’ best practices and recommendations

**Responsibility of / Expectations from the Role**
- Learn and understand Local IT Infrastructure and security process for affiliate companies.
- Strong communication skills with HQ Technical Support and Local ITs from affiliate companies especially in technical aspect.
- Responsible for supporting Local ITs who manage affiliate companies’ desktop, laptops, servers, network and storage.
- Responsible for providing end-user IT support to selected countries.
- Implement new tool and software provided from Global head office.
- Responding to technical support request raised by Local ITs from each affiliate company based on KPI/SLA.
- Work with Global IT team in Japan for higher level technical support.
- Document all IT technical support and IT support processes.
- Optimal server and network configuration design & documentation.
- Record all problems and their solutions in the Production Log File and ensure problems follow-up.
- Maintain the server, network on installations, inventories, and other related duties.
- Requirement analysis and preparation of infrastructure design document.
- Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company.
- Perform studies and benchmark new hardware/software and peripheral devices

**Technical Skill Set**

1. Windows 10/11

2. Active Directory Management (Azure/On-prem)

3. M365 E3/E5 (Outlook/SharePoint/Teams/Exchange)

4. Microsoft Intune (device/Apps/policy)

5. Microsoft Defender (Antivirus/ Endpoint)

6. Basic Networking Knowledge (General troubleshooting)

**Salary**: RM7,000.00 - RM8,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- Do you have a notice period to serve, or are you able to start immediately?
- How many years of experience do you in this/similar position currently have?