IT Assistant Manager

2 months ago

Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

Responsibilities:

- Supervise and motivate IT support team to work efficiently and collaboratively.
- Coordinate with IT support team to ensure that technology, infrastructure and operational requirements are met including managing of IT help desk and change request log.
- Monitor and ensure daily backup of all database and systems, and implement and maintain disaster recovery and backup plans.
- Keep detail records and create knowledge base for IT incidents, IT problems and change management.
- Manage IT inventory, ensure proper tagging, labelling and asset tracking.
- Proactively follow up with vendors to ensure quick resolution of all incidents.
- Responsible for any license and hardware warranty renewal for infrastructure appliances.
- Assist in managing the IT projects to ensure adherence to budget, schedule, and scope.
- Periodically update the Head of Department on the progress of work, operation status, project timeline and execution timeframes.
- Perform ad-hoc or additional tasks as assigned by superiors.
- Provide after-hours on-call support.

**Requirements**:

- Must possess at least Bachelor’s Degree/Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
- At least 5 years of working experience in a related field is required for this position.
- At least 1 year of Assistant Manager or managerial experience in the same field.
- Strong knowledge in POS system, Network & Security, IT operations and IT maintenance.
- Excellent written and verbal communication skills in English, Bahasa Malaysia and Mandarin.
- Strong communication skills, good work attitude and willingness to learn.
- Must possess own transportation and willing to travel to store branches.

Business Competencies:

- Ability to have a positive impact on others and communicate openly and directly to individuals or groups at all levels.
- Ability to motivate others to achieve goals and generate confidence whilst respecting and supporting colleagues and team members to reach their full potential.
- Ability to exert influence upwards by developing and maintaining relationships at a Senior Manager level.
- Ability to identify current and future talent to contribute to business success.
- Display technical leadership and encourage it within others.
- Ability to manage time effectively and direct others towards the same standards.
- Ability to translate strategic objectives into everyday activity and guide and motivate others to do the same.
- Demonstrates intellectual rigour, possesses relevant abilities and is able to pick up new skills quickly.
- Able to solve complex problems, participate in continuous improvement, adapts the ideas of others.
- Demonstrate a proactive approach, getting things done, demonstrates accountability & ownership, prioritizes own workload.
- Able to work well under pressure, flexible, positive & focused during times of change.
- Works well with others and actively contributes towards team objectives.

Pay: RM5,500.00 - RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

Application Question(s):

- How much is your expected salary?
- How much notice are you required to give your current employer?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 5 years (preferred)
- managerial: 1 year (preferred)
- POS system: 3 years (preferred)
- Network & Security: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)
- Bahasa Malaysia (preferred)

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