Service Quality Department Specialist

2 weeks ago


Kuantan, Malaysia PT. Teknologi Perdana Indonesia Full time

We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia.
- It's important to monitor the quality of processing user requests, analyze and optimize interaction processes. Therefore, we are looking for an organized and proactive employee that can become part of our team in Kuantan, Pahang. Experience is not required, the first month of your work in the company will be devoted to learning the specifics of this position._

**Responsibilities**:

- Complete daily service quality evaluations by effectively using our recording and reviewing systems to review outbound calls and live chat dialogues to identify and suppress violations done by customers and drivers.
- Notify drivers about the company's service rules and penalties.
- Address and assuage service quality objections.
- Constantly report to your management about irregularities in the quality of provided services.

**Requirements**:

- English skills: minimum B2-C1 level (upper-intermediate/professional) or higher.
- Computer skills: intermediate/advanced level, knowledge of MS Office.
- Highly-developed negotiation skills, telephone etiquette.
- Problem-solving skills.

**We offer**:

- Work from our compact and equipped office in Kuantan;
- Online training course from the first day of working, constant support from curators and mentors;
- A short-term trial period to decide whether this job and company are suitable for you;
- stable monthly remuneration without delays and annual increase depending on your performance;
- 5-day working week;
- Possible professional development: you can grow to be a leader in your own team or become part of the regional management.

**Salary**: From RM2,200.00 per month

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuantan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently living in Kuantan, Pahang?
- Required notice period?
- What is your current English level?


  • Pastry Chef

    1 month ago


    Kuantan, Malaysia MOONLIGHT CAKE HOUSE SDN BHD Full time

    The **Pastry Chef for the Bread Department** is responsible for leading and overseeing all aspects of the bread production within the branch bakery. This role involves creating, baking, and maintaining the quality of bread products while managing a team of bakers. The Pastry Chef for the Bread Department plays a crucial role in ensuring the bakery's bread...

  • Customer Service

    4 weeks ago


    Kuantan, Malaysia Semuamas Resources Sdn Bhd Full time

    Duties and Responsibilities including following: 1. Managing a team of customer relationship management staff. 2. Supervise day-to-day operations in the customer relationship management department. 3. Respond to customer service issues in a timely manner. 4. Create effective customer relationship management procedures, policies, and standards. 5. Develop...

  • Customer Service

    4 weeks ago


    Kuantan, Malaysia Happy Days Agency Sdn Bhd Full time

    Duties and Responsibilities including following: 1. Managing a team of customer relationship management staff. 2. Supervise day-to-day operations in the customer relationship management department. 3. Respond to customer service issues in a timely manner. 4. Create effective customer relationship management procedures, policies, and standards. 5. Develop...


  • Kuantan, Malaysia EMERALD AUTOMOTIVE Full time

    Issue quotation & Invoice to customer. - To ensure all orders are processes in timely manner. - Collaborating with other departments to ensure daily operation are handled efficiently. - Perform any ad hoc duties as assigned from time to time by the Management. - To handle incoming calls & walk in customers. - Consistently monitor of all Office Supplies and...


  • Kuantan, Malaysia WASCO COATINGS MALAYSIA SDN BHD Full time

    To carry out all checks, inspection and measurement as instructed, ensuring product meets Quality Standard as required; Untuk menjalankan semua pemeriksaan dan pengukuran seperti yang diarahkan, memastikan produk memenuhi Standard Kualiti seperti yang diperlukan. - To perform quality inspection in accordance with the specified procedure. (50%) / Untuk...


  • Kuantan, Malaysia REALTECH ALLIANCE CONSTRUCTION (M) SDN. BHD. Full time

    Devising ways to improve the manufacturing process to ensure higher-quality goods. - Devising, improving, and reviewing new specifications and procedures for products or processes, and training staff to use them. - Setting the requirements for raw materials from suppliers and monitoring their compliance. - Supervising inspectors, technicians, and other staff...


  • Kuantan, Malaysia IT Business Solutions Sdn Bhd Full time

    **Regional Property Operations Specialist (Eastern)** Position: Regional Property Operations Specialist (Eastern) Headcount: 1 Contract Duration: 12 months Work Location: Wisma Celcom, Persiaran Sultan Abu Bakar, Bandar Indera Mahkota, 25200 Kuantan, Pahang Darul Makmur. Experience: 3+ years Budget: 3k to 4k Mandatory Requirements: - Experience in...


  • Kuantan, Malaysia Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is an international business services company employing over 65,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...

  • Pekerja Pembersihan

    4 weeks ago


    Kuantan, Malaysia CA CLEANING SERVICE SDN. BHD. Full time

    Undertake all aspects of general daily cleaning duties including sweeping, wiping, vacuuming, dusting, mopping and toilet/ washroom facilities (and others according to service level agreement). Operate cleaning equipment and use cleaning materials as required in accordance with Health and Safety requirements. Employees will also need to operate cleaning...

  • Operations Manager

    4 weeks ago


    Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full time

    Duties and responsible 1. Work collaboratively with all departments to make sure the resort operations running smoothly 2. Maintaining the full knowledge of Resort administration and operations function including villa rates, Resort policies, VIP guests, events and etc. 3. Developing and implementing strategies that will ensure a good and memorable...

  • Ambulance Driver

    4 weeks ago


    Kuantan, Malaysia IIUM Medical Specialist Centre Full time

    **JOB DESCRIPTIONS**: 1. To complete a mechanical checklist before each shift to ensure the ambulance is in working order and ready to transport patients to and from required locations and report any mechanical issues to appropriate service personnel 2. To ensure the ambulance is clean and stocked properly with first aid and medical supplies before each...


  • Kuantan, Malaysia Fitness Concept Specialist Chain Sdn Bhd Full time

    **Requirements**: - Good in Bahasa Malaysia, English, and Mandarin will be added advantage. - Good team player, communication, and interpersonal skills. - Basic knowledge of computer system. - Full-Time position(s) available. *Able to work in retail hours. - Attractive basic and high commission and incentive. - Training provided. - Medical coverage...

  • Customer Service

    6 days ago


    Kuantan, Malaysia Rentokil Initial Full time

    **Rentokil Initial**: We are looking for a motivated, dynamic Service Planner, also known as Customer Service & Planner to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base...

  • Programmer

    4 weeks ago


    Kuantan, Malaysia WASCO COATINGS MALAYSIA SDN BHD Full time

    1. Responsible for developing and providing programming and data analysis service for QA/QC Department 2. Develop Wasco Management System (WMS) for tally and quality tracking department use. 3. Develop MS SQL database for use in WMS and standalone system using HTML, JavaScript, VBScript, ASP, Visual BASIC, SQL Server, T-SQL or other suitable database. 4....


  • Kuantan, Malaysia NURACHEM SDN BHD Full time

    Main Task: - Mantain inventory and supplies by receiving, stocking and delivery items. - Securing Warehouse. - Supervising Staff. **Responsibilities**: - Meet Warehouse operational standards by contributing warehouse information to strategic plans and reviews, implementing production, productivity, quality and customer-service standards, resolving...


  • Kuantan, Malaysia Vega Precision Technology (Malaysia) Sdn Bhd Full time

    Manage the Production Department in a safe and cost effective manner while meeting all production and quality targets To plan, run, and review daily production operations based on schedule and order. To ensure customer orders are delivered on time and quality standards and specifications are met. To monitor day-to-day production achievement, efficiency,...

  • Guest Ambassador

    4 weeks ago


    Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

  • Receiving Clerk

    4 weeks ago


    Kuantan, Malaysia MHC COLDSTORAGE SDN BHD Full time

    Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks. Company...

  • Halal Assistant Admin

    4 weeks ago


    Kuantan, Malaysia CHICAGO CHICKEN CITY SDN BHD Full time

    ASSIST IN TESTING, ANALYSING, AND EVALUATING PRODUCT QUALITY STATUS. - LEADERSHIP AND SUPERVISING SUBORDINATES TO ACHIEVE QA AND QC DEPARTMENT JOB FUNCTIONS AND REQUIREMENTS. - EFFECTIVE COORDINATE QUARANTINE & REJECT AREAS IN CONTROLLED AND UPKEEPING. - EFFECTIVE COORDINATE AND SUPERVISE QC/QC CHECK ON INCOMING, ONLINE AND FINISHED PRODUCT ACCORDING TO...


  • Kuantan, Malaysia TIEN TIEN ENTERPRISE SDN BHD Full time

    Requirement: Ability to read and write in Mandarin Tien Tien Kitchen Equipment is a leading supplier of high-quality kitchen equipment and appliances to commercial and residential customers. We are currently seeking a skilled, experienced and motivated Procurement Officer to join our team. **Job Requirements**: - Bachelor’s degree in supply chain...