Boutique Assistant

2 weeks ago

Kuala Lumpur, Malaysia Cartier Full time

Reference Code: 94981**Boutique Assistant**:

- Kuala Lumpur, 14, MY- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**Job **Mission**:
As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. He/she also assists the Sales Associates during a sale.

**Key Responsibilities**:
**Client Welcoming & Waiting Time Management**
- Ensures an exceptional client experience at the entrance of the client(s) in the boutique
- Seats client(s) when possible and offer drinks, reading, etc.
- Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.

**Sales Assistance**
- Brings and returns pieces for the Sales Associates
- Assists discreetly with various tasks during a sale
- Coordinates between Sales Associates and Stockist / Cashier / Voituriers
- Gift wrapping
- Orders taxis
- Accompanies the client(s) to the door upon departure
- Assists with After Sales duties (bringing pieces, etc.) without handling with payments

**Daily Boutique Operations**
- Respects all brand and boutique policies and procedures
- Participates to inventories and price labeling
- Participates to the set up and breakdowns at opening and closing of the boutique
- Participates to the implementation of Visual Merchandising guidelines
- Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)
- Ensures that the boutique, windows, counters, etc. are in a perfect condition

**Qualifications**:

- Significant experience in hospitality or luxury environments
- Possess commercial acumen with good communication skills
- Service and client-focused
- Ability to take initiatives, agile and a team player

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