Community Manager
2 weeks ago
Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.
We are looking for a talented and passionate Community Manager to illustrate Common Ground’s core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.
**Responsibilities**:
- Create a collaborative environment amongst our members through events and personal introductions
- Ensure that building is fully operational and processes are running smoothly
- Drive growth and promotion of Common Ground-provided service offerings
- Effectively manage a team to ensure a healthy and growing community
- Maintaining company standards and expectation
- Manage outlet’s P&L
- Manage all building operations and communicate with market support to ensure highest level of member satisfaction
- Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
- Maintain all base building documents to ensure the data is updated
- Solve member related issues to ensure a cohesive community and manage member expectations
- Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating/sales related events
- Work with the team to prepare daily, weekly and monthly reports
- Engage in the larger city community by attending events and networking with local start-ups and organizations
- Oversee building team including performance management reviews
**Requirements**:
- Bachelor’s Degree in Hospitality or any related field
- Minimum of 3 years of experience in related field such hospitality and retail
- Must have strong verbal and written communication skills and customer service
- Business operations, sales experience and/or project management required
- Cold outreach experience a plus
- Understanding and experience managing a team of people
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion and understanding for entrepreneurial communities
- Passion and understanding for Common Ground mission and values
- Willing to travel from different locations
**Benefits**
- Health care
- Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” leadership competencies
- Personalised development plans and growth opportunities within the organisation
- Team activities and annual company-wide events
- Exclusive discounts at partnered restaurants, bars and gyms
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