Manager/ Head of Rules Communication and Advisory

1 month ago

Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company
Randstad is partnering with a leading national financial market utilities provider in the Malaysia market. They are searching for a Manager / Unit head to join their Rules department, which holds a pivotal role in the development and improvement of rules and operational frameworks.

about the job
The aim of the manager / unit head role is to promote clarity, transparency, and understanding while fostering compliance among internal stakeholders and participants with the company's Participation Rules, Operational Procedures, and Overlay Services Procedures ("Rules").The role is essential for maintaining a secure, reliable, and accessible payment infrastructure and network within the country. The primary responsibility involves facilitating effective communication and engagement with internal stakeholders and industry participants to ensure understanding and compliance with the rules.

Key Responsibilites:

  1. Engagement Platform Coordination:
    • Oversee industry and participant engagement on the platform, ensuring alignment before implementing any changes to rules and operational procedures.
    • Work closely with Commercial stakeholders to collect feedback and insights, ensuring a thorough comprehension of the impact of new initiatives on participants. Address any concerns regarding the implementation of new rules/enhancements before dissemination.
    • Take charge of planning and coordinating industry engagement events, establishing project timelines, resource allocation, and monitoring progress for timely delivery.
      1. Centralized Participant Communication Platform:
        • Establish and maintain effective communication channels to engage industry participants during rule changes, providing timely and concise information for seamless adaptation.
        • Serve as the central liaison, collaborating with internal stakeholders for consistent and clear communication regarding new product initiatives, rules, technology, risk, compliance, and operational matters affecting participants.
        • Ensure prompt dissemination of periodic and ad-hoc communications through digital circulars and/or bulletin updates.
        • Utilize automation to enhance tracking and monitoring of engagement and communication activities, ensuring effectiveness.
        • Facilitate effective communication of rules and operational procedures to both internal teams and external users, implementing strategies that promote understanding, compliance, transparency, and trust.

        • Deploy quality assurance protocols to verify the precision and efficacy of communication materials. 3. Rules Advisory & Documentation Consultancy:
          • Provide advisory assistance to participants regarding inquiries concerning operational requirements, interpretations, and implementations of rules.
          • Conduct consultation sessions with both internal stakeholders and participants to elucidate complex concepts within rules, operational procedures, and guidelines. Offer insights aimed at improving comprehension and adherence.
          • Perform comprehensive reviews of participant inquiries regarding documentation, furnishing clear and succinct clarifications. Ensure timely and thorough resolution of participant queries.
          • Evaluate the potential repercussions of proposed rule alterations on the industry and participants. Offer assistance to internal stakeholders on frameworks for impact assessments and related requirements for industry consultations and engagements. 4. Participants' Feedback Management:
            • Establish mechanisms for the collection and management of feedback from internal stakeholders and industry participants. Analyze feedback to discern trends, concerns, and areas for enhancement in rules and communication strategies.

              5. Team Leadership:

              • Take charge of leading and mentoring team members, cultivating a culture of excellence, collaboration, and ongoing learning in the provision of participant-centric advisory services.

                Qualifications:

                Experience: A minimum of 7-10 years of extensive involvement in the payments or financial services sector, demonstrating a profound comprehension of operational procedures and management within related domains.

                Project Management Skills: Demonstrated proficiency in project management, evidenced by a history of effectively leading teams to deliver projects within specified timelines and scopes.

                Collaboration and Communication Skills: Possess strong communication and collaboration capabilities, adept at working harmoniously with cross-functional teams while maintaining transparent communication channels.

                Detail-oriented: Exhibit meticulous attention to detail to ensure the precision and comprehensiveness of all documentation and communications.

                User-Centric Mindset: Prioritize the creation of reader-friendly communication and engagement materials tailored to meet the diverse needs of various audiences.

                Company Product and Operational Knowledge: Possess a solid grasp of Company products, services, and their associated operational requirements.

                Analytical Thinking: Display strong analytical and problem-solving acumen, capable of evaluating the impact of communication strategies on stakeholder engagement.

                Adaptability: Demonstrate adaptability in navigating a dynamic industry landscape, adept at implementing communication and engagement strategies that resonate with diverse stakeholders.

                Education: Hold a Bachelorâs degree in Communication, Marketing, Business, or a related field. Possession of relevant certifications in communications or stakeholder engagement would be beneficial.

                about the manager/team
                This position report the Head of the Rules Department.

                skills

                no additional skills required

                qualifications

                no additional qualifications required

                education

                Bachelor Degree

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