Senior Executive/ Assistant Manager

4 weeks ago


Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company
Randstad is partnering up with a leading national financial market utilities provider in the Malaysia market. They are seeking a Senior Executive / Assistant Manager to join their rules development team, which the role is crucial in maintaining the clarity, precision, and user-friendliness of the Participation Rules, Operational Procedures, and Overlay Services Procedures ("Rules").

about the job

Key Responsibilities:

  1. Document Development:

    • Create and maintain comprehensive and user-friendly documentation for participation rules and operational procedures in our payment network scheme.
    • Interdepartmental Collaboration:

      • Collaborate with various teams such as Product, Commercial, and Operations to gather insights and feedback, ensuring alignment with product and business requirements while supporting organizational objectives.
      • Expert Collaboration:

        • Work closely with subject matter experts from Legal, Compliance, Risk, and Technology teams to ensure accurate documentation of participation rules and operational procedures.
        • Product & Operational Understanding:

          • Demonstrate a robust technical understanding of our products, services, payment systems, and operational processes to effectively communicate complex concepts clearly.
          • User-Centric Design:

            • Employ a user-centric approach to design and structure documentation, catering to the needs of both technical and non-technical stakeholders within our payment network.
            • Regulatory Compliance:

              • Ensure all documentation adheres to regulatory requirements, industry standards, and best practices, staying updated with regulatory changes for timely updates.
              • Version Control and Maintenance:

                • Implement and maintain version control processes to track changes in participation rules and operational procedures, ensuring documentation reflects the latest information accurately.
                • Quality Assurance:

                  • Execute rigorous quality assurance processes to validate the accuracy, clarity, and completeness of documentation.
                  • Continuous Improvement:

                    • Proactively identify opportunities for enhancing documentation processes, incorporating feedback mechanisms to meet evolving organizational and stakeholder needs efficiently.

                      Qualifications

                      Experience:

                      • Minimum of 3-5 years of technical writing experience, preferably in the payments or financial services sector.

                        Operational and Product Knowledge:

                        • Solid understanding of our payment company's products, services, and related operational requirements.

                          Operational and Technical Proficiency:

                          • Strong technical prowess in translating intricate product, operational, and technical concepts into accessible documentation.

                            Regulatory Awareness:

                            • Familiarity with regulatory frameworks concerning payments and financial services, ensuring documentation compliance.

                              Collaboration Skills:

                              • Excellent collaboration and communication skills to effectively work with cross-functional teams and subject matter experts.

                                Detail-Oriented:

                                • Meticulous attention to detail to ensure accuracy and completeness in documentation.

                                  User-Centric Mindset:

                                  • Focus on creating user-friendly documentation catering to diverse stakeholder needs.

                                    Adaptability:

                                    • Ability to adapt to evolving industry standards, regulatory changes, and technological advancements.

                                      Software Skills:

                                      • Proficiency in documentation tools and software for effective document creation and maintenance.

                                        Technical Writing Skills:

                                        • Proficient in technical writing, conveying complex rules and operational procedures clearly.

                                          Stakeholder Collaboration:

                                          • Excellent collaboration skills with internal and external stakeholders, including legal, compliance, and technology teams.

                                            Communication Skills:

                                            • Strong communication and interpersonal skills in both written and verbal forms.

                                              Education:

                                              • Bachelorâs degree in Business, Finance, IT, or related field. Relevant certifications in payments or financial services would be a plus.


                                                skills

                                                no additional skills required

                                                qualifications

                                                no additional qualifications required

                                                education

                                                Bachelor Degree


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